The Project Manager/Senior Project Manager is responsible for owning the delivery of assigned software projects by aligning client expectations, technical execution, timelines, risks, dependencies and communication across teams. The role ensures that project outcomes are delivered on time, within agreed scope and quality expectations, while enabling technical teams to stay focused, organized and accountable. The Senior Project Manager works closely with clients, internal stakeholders, technical teams, QA teams and third-party vendors to clarify requirements, manage delivery risks, resolve blockers and support effective decision-making throughout the project lifecycle.
Responsibilities:
- Own the planning, coordination and delivery governance of assigned software projects, ensuring scope, timelines, dependencies, risks and milestones are clearly defined and actively managed
- Work with clients, business stakeholders and technical teams to clarify requirements and ensure they are clear, concrete, concise, testable and aligned to business outcomes
- Translate project objectives into actionable delivery plans, including schedules, implementation plans, resourcing needs, risk mitigation plans and communication routines
- Keep technical teams focused and organized by managing priorities, removing blockers, tracking progress and facilitating timely decisions
- Manage project scope, schedule, budget considerations and quality expectations, escalating risks or trade-offs early with clear options and recommendations
- Coordinate with QA and technical teams to support testing strategy, defect resolution, release readiness and overall delivery quality
- Maintain accurate project documentation, status updates, action trackers, risk logs and decision records for assigned projects
- Prepare and present project updates to clients, senior stakeholders and internal teams, highlighting progress, risks, dependencies, decisions required and next steps
- Build effective working relationships with clients, internal teams and third-party vendors by setting expectations, managing communication and resolving conflicts that may affect delivery
- Use appropriate project management tools, reporting methods and AI-enabled productivity approaches to improve project visibility, follow-up, documentation and delivery tracking where relevant
Technical Skills:
- Strong working experience in project planning, delivery tracking, milestone management, dependency management, risk identification and mitigation
- Experience managing multiple software projects independently across different project types such as web, mobile, desktop, data migration or related software delivery environments
- Experience working with software development lifecycle practices and project delivery methods, including Agile and Waterfall approaches
- Experience coordinating with technical teams, QA teams, clients and third-party vendors to resolve delivery issues and maintain project momentum
- Experience preparing project reports, status updates, dashboards or stakeholder communications for senior teams and clients
- Proficiency with project management and tracking tools such as Jira, Microsoft Project or similar project management tools
- Strong understanding of software delivery, project management practices, quality expectations and cross-functional team coordination
- Practical understanding of testing coordination, defect triage, release readiness and how QA activities connect to project delivery
- Knowledge of technologies used in web and mobile application development, including user interface considerations, analytics, SEO or CRM/eCRM concepts
- Awareness of current AI tools and methods that can support project planning, documentation, reporting, follow-up, analysis and team productivity, with sound judgement on when and how to use them
Personal Skills:
- Ability to use facts, evidence and structured reasoning to understand project situations, evaluate options and support sound decisions
- Ability to identify delivery issues, evaluate alternatives and drive practical resolutions without waiting for problems to escalate
- Ability to notice risks, gaps, inconsistencies and dependencies early, especially where they may affect timeline, scope, quality or client expectations
- Ability to maintain structure across tasks, timelines, documentation, follow-ups and communication so that teams have clarity on priorities and ownership
- Ability to take ownership for project outcomes, follow through on commitments and ensure open items are tracked to closure
- Ability to work effectively with clients, technical teams, QA teams, vendors and senior stakeholders to keep delivery aligned and communication clear
- Ability to adjust plans and priorities under changing circumstances while protecting project objectives and keeping stakeholders informed
- Ability to explain technical and project matters confidently to both technical and non-technical stakeholders
Work Experience:
- Over 12 years of total professional experience, including at least 8 years of relevant experience in software project management or delivery management roles
- Background in Computer Science, Information Technology or a related technical/scientific discipline is preferred
Skills Required
- At least 12 years of total professional experience
- At least 8 years of relevant experience in software project management or delivery management roles
- Experience managing multiple software projects across web, mobile, desktop, data migration, or related software delivery environments
- Experience with Agile and Waterfall project delivery methods
- Experience coordinating technical teams, QA teams, clients, and third-party vendors
- Proficiency with project management tools such as Jira, Microsoft Project, or similar tools
- Understanding of software delivery, project management practices, quality expectations, and cross-functional coordination
- Practical understanding of testing coordination, defect triage, and release readiness
- Awareness of AI tools and methods supporting project planning, documentation, reporting, and productivity
- Background in Computer Science, Information Technology, or a related technical or scientific discipline
What We Do
Creative Capsule was founded in 2003 in Kansas City and since then has grown into a team of more than 200 motivated software professionals in Overland Park Kansas, Zürich Switzerland, and Goa India. Our founders continue to be involved in day-to-day operations, bringing an overriding customer focus and a dedication to technical excellence. Many of our best clients are rapidly evolving SaaS and software startup companies and life sciences companies who share our passion for innovation. Creative Capsule builds lasting development relationships. We create highly skilled and effective software teams that integrate seamlessly with our clients’ organizations. We do not deliver one-off projects. Instead, we work to understand each client’s unique business needs and culture, and then construct cohesive teams that empower our partners and strengthen their delivery capabilities. Creative Capsule helps clients to transform their software delivery capacity. For each client, we build a dedicated development group that works hand-in-hand with their organization, creating a single virtual team. We ensure a close fit with each client by selecting team members that have technical and personal attributes that resonate with the client’s needs and culture. Each of our teams spans continents, providing an optimized balance of responsive local presence and cost-effective offshore resources, while operating as a single innovative and agile force that shares risks and rewards.
