The Role
Manage client software implementations from onboarding through go-live and post-go-live support. Responsibilities include project planning, requirements gathering, solution configuration, data conversion coordination, client training, issue resolution, documentation, and stakeholder communication. The role serves as the primary client contact while coordinating with Product, Engineering, and Integrations teams. It supports multiple international implementations across time zones and ensures client readiness, successful deployment, and post-launch adoption.
Summary Generated by Built In
Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.
The Project Manager & Product Consultant manages the client implementation journey from onboarding through go-live and post-go-live support. The role combines project management, consulting, and training. You will work closely with clients to understand their business processes, configure solutions within FitnessForce, deliver training, and partner with Engineering on data conversion to ensure a smooth implementation and successful go-live.
The role requires flexibility to work across shifts to support clients in Australia, India, the United States, and other international markets.
You'll join Grip Technologies Pvt. Ltd., a Daxko subsidiary, working on FitnessForce, the club management platform used by gyms and fitness businesses around the world.
Essential Duties/Responsibilities
- Manage client onboarding, implementation, and post-go-live support, including project plans, timelines, and status reporting.
- Act as the primary point of contact for assigned clients and build strong relationships throughout implementation.
- Consult with clients on best practices, configuration options, and workflows that fit their business.
- Gather and analyze client requirements, identify functional gaps, and determine whether they can be met through existing functionality, configuration, or further development.
- Translate requirements into configurations and solutions within FitnessForce.
- Deliver client training so users can use the system effectively.
- Assist with data conversion by working with Engineering to review source data, define data mapping, support validation and testing, and obtain client sign-off.
- Coordinate with Product, Engineering, Integrations, and other internal teams to resolve client issues and requirements.
- Document client discussions, requirements, action items, progress, and open issues.
- Follow up proactively with clients and internal teams to drive open items to closure.
- Support go-live readiness and provide post-go-live troubleshooting and support.
- Manage multiple implementations and prioritize by timelines, business needs, and issue severity.
- Work flexibly across shifts to support international clients.
- No budget responsibilities.
Required Skills/Abilities
- Strong project management, client relationship, and customer service skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills, with the ability to translate business needs into practical system solutions.
- Basic to intermediate skills in requirement gathering, gap analysis, and documentation.
- Working knowledge of data concepts (spreadsheets, data mapping, cleansing, validation).
- Strong training and presentation skills.
- Excellent organizational and time management skills, with the ability to manage competing priorities.
- Ability to manage client expectations, take ownership, and work independently while collaborating with internal teams.
- Adaptability to different time zones and shifts, and to a fast-paced environment.
- Proficiency in Microsoft Office (particularly Excel) and project management tools.
Required Education and Experience
- Bachelor's degree or equivalent practical experience.
- 2 to 6 years of experience in Software as a Service (SaaS) Implementations
- Including project management, client onboarding, product consulting, customer success, or a related client-facing role.
- Experience working directly with clients to gather requirements, resolve issues, and coordinate implementation.
Preferred Education and Experience
- SaaS implementation, software onboarding, or enterprise client support experience.
- Data conversion or migration experience.
- Health, fitness, wellness, or membership management industry experience.
- Experience with software configuration, client training, and implementation planning.
- Familiarity with Jira, Trello, or similar tools.
- Experience supporting international clients across time zones.
Skills Required
- Bachelor's degree or equivalent practical experience
- 2 to 6 years of experience in SaaS implementations, project management, client onboarding, product consulting, customer success, or a related client-facing role
- Experience working directly with clients to gather requirements, resolve issues, and coordinate implementation
- Strong project management, client relationship, and customer service skills
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills, including translating business needs into practical system solutions
- Basic to intermediate skills in requirements gathering, gap analysis, and documentation
- Working knowledge of spreadsheets, data mapping, data cleansing, and data validation
- Strong training and presentation skills
- Excellent organizational and time management skills
- Ability to manage client expectations, work independently, and collaborate with internal teams
- Proficiency in Microsoft Office, particularly Excel, and project management tools
- SaaS implementation, software onboarding, or enterprise client support experience
- Data conversion or migration experience
- Health, fitness, wellness, or membership management industry experience
- Experience with software configuration, client training, and implementation planning
- Familiarity with Jira, Trello, or similar tools
- Experience supporting international clients across time zones
Daxko Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Daxko and has not been reviewed or approved by Daxko.
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Leave & Time Off Breadth — Time off and flexibility, including unlimited PTO (manager-approved), paid holidays, sick leave, and volunteer time, are described as strengths. Remote and hybrid options further support work–life balance.
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Wellbeing & Lifestyle Benefits — Lifestyle perks such as a monthly fitness or wellness stipend, gym reimbursement, internet stipend, wellness days, and related programs align with the company’s wellness focus. These offerings are seen as meaningful quality-of-life supports.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is provided alongside life and disability insurance. Additional supports like employee assistance and wellness resources contribute to a solid core package.
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The Company
What We Do
Daxko powers health and wellness throughout the world. Every day, our team members bring their passion and expertise to help health and wellness facilities operate smoothly and engage their members. Whether it’s supporting a fitness club, a community center, or a local boutique studio, Daxko is there, powering 40% of fitness and wellness facilities nationwide. We’re more than just a tech company; we’re committed partners, empowering wellness organizations to create meaningful, lasting impact in their communities.
Why Work With Us
At Daxko, you’re more than just an employee—you’re valued. We celebrate diversity, knowing it drives innovation. Your hard work is rewarded with competitive pay, benefits, and flexibility that fits your life. From a month-long break every five years to resources that help you grow, Daxko is where your career and well-being truly thrive.
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