PROJECT MANAGER - ORTIGAS - FINTECH

Mabuhay! This is an exciting opportunity for a Project Manager to join our Operate team in the Philippines, leading the engagements behind two of the functions that keep Adaptive's client platforms running. We are a growing company that continues to expand our operations in the country, and you will work alongside a team of dedicated professionals across the globe to help shape the future of our managed services in the region. As a member of our team, you will have the unique opportunity to help mature how we run, support, and maintain mission-critical trading platforms long after they go live.

At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage.

Our clients include the world's leading investment banks, investment managers, fintech and capital market service providers. With a global reach with offices in London, New York, Barcelona and Montreal, we have a proven track record of delivering powerful, elegant and intuitive trading technology solutions.

Our Project Managers at Adaptive are leaders who set an example for Adaptive's culture and values. Most importantly, our Project Managers give the teams the autonomy they require in their role to be motivated and grow professionally.

This role sits at the heart of Operate. You will own the engagements that bring our application maintenance and SRE teams together to deliver Adaptive's Operate Service. Our platform support and application-maintenance capability sits between L1 support and the L3 R&D product teams, keeping Operate clients environments stable, current, and within agreed SLAs. Our infrastructure-as-code accelerator and SRE capability, provisioning, hosting, and maintaining the cloud environments those platforms run on. 

If you feel like this is you, you might be a perfect fit for this role!

• A strategic thinker with great communication skills
• A problem solver with strong analytical skills, comfortable operating in a support and run-service context where priorities shift with incidents and SLAs
• A great team player who loves sharing knowledge and learning from others
• Experienced in managing distributed, multi-disciplinary teams (developers and SREs) across time zones
• Happy to work in a hybrid environment, with once a week in our office for meetings with colleagues, training, and social activities

• The operate support engagements you oversee deliver against their service commitments, on time, within budget, and within agreed SLAs
• Clients are engaged and informed, and ultimately satisfied with the support and infrastructure services they receive
• The Development and SRE teams have a clear understanding of their goals and their place within the wider Operate model, and are empowered to deliver on our commitments
• Application maintenance, platform support, and infrastructure work are coordinated as one coherent service rather than separate streams

Manage the engagements:

• Understand the strengths and potential pitfalls that come with an Agile and ITIL-based service delivery philosophy, based on personal experience
• Plan and coordinate the transition of client platforms from Consulting Build engagements into the Operate Run Service, taking knowledge transfer and assessing production readiness ahead of go-live
• Work collaboratively with clients to identify and document the scope of support, maintenance, and infrastructure services, and build and maintain delivery and roadmap plans
• Provide accurate and timely updates on milestones, service performance, and progress against plan
• Actively manage and mitigate engagement risk, including resourcing gaps, SLA exposure, and dependencies between Dev, SRE, the Platform/Accelerator teams.

Manage the service:

• Oversee the day-to-day operation of application maintenance (software upgrades, dependency migrations, security patches, bug fixes, and minor changes) for Run Service clients.
• Coordinate platform support activity, working with the Support and Platform teams to drive a high resolution rate and clean, well-characterised escalations
• Help define and track KPIs and reporting (ticket ownership, ticket type, product type, severity, SLA performance) and drive service-improvement initiatives

Manage a team:

• Promote a Servant Leader mindset, empower highly-skilled team members to deliver their best, and involve them in decision making
• Identify and drive the resolution of problems affecting team harmony and performance, with particular attention to the demands of a 24/7 support and run-service environment
• Understand various software and infrastructure concepts to discuss problems and orchestrate strategy with the talents in the team:
• Backend developers: real-time programming, high availability
• SRE: infrastructure-as-code, cloud provisioning, observability, networking, capacity planning, security and compliance
• Support: L1/L2/L3 triage, escalation, and knowledge management
• QA, BA, UX and DevOps as engagements require
• Work with distributed teams (Manila/London/Barcelona/Montreal/New York)

Manage people:

• Regularly lend an ear to your team members and listen to what they have to say about their job satisfaction and their aspirations, in the spirit of Adaptive's staff management style: informal and collegiate
• Liaise with directors/HR to report relevant information
• Take part in the regularization process for new members of staff

Manage resourcing:

• Own the resourcing plan for the Operate application maintenance engagements, balancing dedicated team members and rotational/shared resources
• Review the proposed resourcing model with Delivery and Operate leadership, and maintain the resource forecast in time tracking system
• Identify gaps in the team, and engage with the HR team to recruit new hires accordingly (e.g. additional developers and SREs as the client base grows)

Manage client & stakeholders:

• Provide regular service and project status reporting to client stakeholders
• Use effective and transparent communication
• Actively manage clients' expectations, make assumptions explicit, and create an audit trail of important decisions throughout the engagement (including the boundaries of what the Run Service covers)
• Liaise with the account manager to define and implement the communication plan

Report to Adaptive:

• Report engagement and service status on a weekly basis, and contribute to the monthly Operate SteerCo
• Escalate issues to the Head of Operate

Commercial & Legal:

• Understand the legal framework for each engagement, including the Run Service commercial definition and SLA framework
• Ensure that both Adaptive and the client meet their contractual obligations, including the standards required before SLA activation
• Escalate issues where breaches of obligations occur or are at risk of occurring

Finance:

• Manage costs (resources, expenses, licenses, cloud/infrastructure spend) in line with client agreements

• To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have great people here at Adaptive 😁). You can learn from anyone here, which is the beauty of it
• To take part in the growth and development of a great company at the point where our products meet our clients' day-to-day operations
• Our teams feel free to speak up, make suggestions and raise concerns
• Collaborative team environment: we all work together, respect each other, and pitch in
• Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits). The balance between professional and personal life is massively important to us
• We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion programmes

You can check our Glassdoor page 🎉

Among our benefits are:

• 23 days PTO
• Retirement plan
• HMO including x§dependents
• Group Life Insurance

Long interview processes are stressful and boring, and that is not us 😉 We want to make sure that everything runs smoothly. So here you will have three interviews:

1. A chat with one of our great recruiters.
2. A zoom chat with one of our PM colleagues where they will ask you detailed questions about PM knowledge and your experience.
3. A Face to Face interview (either in our office or via Zoom). During this interview, we will dig even deeper, and you will have a technical task to do.

But don't worry; everything will be explained to you step by step by your recruiter.

Here is a little tip for you during those stages:

Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc 😊

Diversity and inclusion are key to a great workplace, and Adaptive is better when it's more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity.

All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles.