Project Manager - Operations - Contract

We are one of North America’s fastest-growing market research companies, known for our forward-thinking experts and innovative approaches powered by artificial intelligence (AI) technologies. We boast the most accurate panel (LEO) and insights. Stay connected to the evolving perspectives and trends shaping your industry.

The Project Manager is responsible for the life cycle of our projects, from managing our external supplier to supporting our internal clients to ensure smooth process and on time delivery of the projects. 

This role requires the ability to effectively communicate with stakeholders, manage multiple projects and technical knowledge of our internal tools.  

To be successful in this role, you must have strong interpersonal skills, exceptional problem-solving skills and excellent project management skills. 

• Establish and organize a kick off call to fully understand of the needs, expectations and requirements of each team and clearly communicate instructions pertaining to project objectives, timelines, and quality to members of the operations department’s units along with a briefing sheet and project summary. 

• Daily project management in collaboration within the operations team to ensure quality control and adherence to project timelines. 

• Provide regular follow up to internal clients of the projects’ status, any potential issues, or issues encountered. 

• Provide daily follow up on methodological parameters:  number of completes, quotas, duration, response rate, sample status, sample representativeness, quality of external lists, etc. 

• Define sample plan with statistic department, and email instructions to project supervisors accordingly. 

• College degree in a related field  

• Minimum 2 years of experience in the market research as a project manager 

• Minimum 4 years of work experience in client services 

• Minimum 2 years of experience with internal tools: Decipher, Sendit, etc. 

• Strong Project Management skills: To plan, allocate, track progress and ensure timelines and specs are met, and manage multiple priorities according to importance and urgency 

• Excellent interpersonal skills: Ability to manage relationships with internal clients and people within department units 

• A problem-solving mindset: Anticipate potential issues, with the ability to proactively provide an appropriate and rapid solution based on internal client needs. 

*Knowledge of English is required for this position, as the candidate will need to communicate regularly, both orally and in writing, with colleagues, partners, or suppliers located outside Quebec, draft bilingual internal documents, and participate in meetings held in English. The employer has assessed the possibility of redistributing tasks or using language support tools, but has concluded that proficiency in English is essential to carrying out these duties.

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