The Project Manager is responsible for managing crews on site, communicating with clients, and resolving any issue that may occur. Reporting directly to the Director of Operations, this position ensures that every installation runs smoothly, post-install actions are completed, customer issues are resolved promptly, and projects are moved to invoicing and closure. This position also performs repair tests and provides repair videos as needed to assist in the public adjuster process. This position may also perform ladder assistance to sales personnel to facilitate initial customer outreach.
Essential Duties and Responsibilities
*This is not an inclusive list. Other duties may be assigned.
• Will be required to develop a deep knowledge of company products, processes, and supplier teammates• Works with other Operations Department personnel (Project Management Coordinators and Customer Success Managers) to ensure that all installations are performed according to the company Scope of Work (SOW)
• Monitors progress of jobs via company software and dashboards to ensure company installation and revenue goals are met. Reports to Director of Operations significant issues requiring company-wide coordination to resolve.
• Coordinates with sub-contractors and suppliers as needed to ensure the timely and satisfactory completion of jobs
• Conducts shingle repair tests and provides shingle repair videos to assist the sales and operations team in completing the insurance claim process
• Provides ladder assistance to sales personnel to facility roof inspections and customer outreach efforts to contribute to sales.
• Perform related duties as assigned by supervisor.
Education and/or Experience
• Associate degree with three (3) years related experience; or five (5) years related experience and/or training; or equivalent combination of education and experience.
• Strong interpersonal skills with proven ability to effectively communicate and share information.
• Professional attitude, with sincerity and enthusiasm.
• Strong problem solving and critical thinking skills.
• Detail oriented.
• Strong organizational and time management skills.
• Proficiency in MS Office.
Certificates, Licenses, Registrations
This position has no certification, licensure or registration requirements.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand/sit for long periods of time, must be able to lift and carry up to 50 lbs.
This position requires the employee to be able to climb up to 30’ ladders and assist in rooftop activities.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates primarily in the field and the employee must be able to legally drive a company truck.
Skills Required
- Associate degree with three years of related experience, or five years of related experience and/or training, or an equivalent combination of education and experience
- Strong interpersonal and communication skills
- Professional attitude, sincerity, and enthusiasm
- Strong problem-solving and critical-thinking skills
- Detail-oriented work style
- Strong organizational and time-management skills
- Proficiency in Microsoft Office
- Ability to lift and carry up to 50 pounds
- Ability to climb ladders up to 30 feet and assist with rooftop activities
- Ability to legally drive a company truck
What We Do
Rose Roofing & Restoration is a residential exterior services company specializing in roofing, gutters, siding, windows, and doors. Serving homeowners across Virginia and neighboring states, the firm uses a direct-to-homeowner model combining trained sales teams and streamlined operations to deliver inspections, repairs and full replacements with emphasis on craftsmanship, trust, and efficient project execution.
