Project Manager Intern - Customer Success (Summer 2025 Internship)

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Summer Internship 2025:

The Nextech Summer Internship Program provides opportunity for those early in their career to encounter a breadth of experience in the fast-paced medical software Industry.

We have many departments looking to hire an intern this summer. Some include and are not limited to: Finance, Accounting, Human Resources, Software Development, Marketing, Sales, and Product Management.

The program is approximately 10-12 weeks long; starting June 3rd and continuing through August 8th.

This is a paid internship. Interns may work up to 28 hours per week. Weekly schedules will be decided on depending on the manager and their department.

Our Talent Acquisition team will be reviewing resumes periodically and will be reaching out for interviews in the coming weeks (please review selection process below).

Job Summary:

We are seeking a talented and motivated Project Manager intern to join our Client Experience team. This internship offers a unique opportunity to work on real-world projects. This role will be responsible for driving initiatives that enhance our client experience by partnering with the 4 groups within our team: Implementation, Support, Client Success, and Consulting. The Project Manager intern will also work cross-functionally with teams across the organization such as Sales, Product, Engineering, and Finance to ensure seamless execution of key projects that improve client engagement and retention.

This individual will take a data-driven approach to identifying pain points, optimizing workflows, and delivering impactful solutions that enhance the customer experience. The ideal intern is a strategic thinker with strong execution skills, capable of balancing multiple projects while maintaining a customer-centric focus.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI and other regulations, as appropriate.

Essential Functions

• Project Leadership and Management
• Assist with Customer Experience team initiatives to completion, ensuring alignment with business objectives, and own on-going maintenance once executed.
• Assist and manage client experience projects from initiation to completion.
• Coordinate various team members and processes to ensure that projects are delivered on time and produce the desired results.
• Ensure projects stay aligned with our overall Customer Experience strategy.
• Contribute and align with Nextech project management processes and tooling.
• Continuous Improvement and Best Practices
• Support best practices and frameworks for project management within the Client Experience team.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Analyze customer feedback and data to identify areas for improvement and implement enhancements.
• Financial and Risk Management
• Identify, communicate, and coordinate mitigation of program risks as they are identified.
• Documentation and Reporting
• Document, track, and report on all project initiatives.
• Support and track program success criteria, report to all levels of Management.

Minimum Requirements

• 1 year of project management experience
• Experience with various project management methodologies such as Agile, Kaban, Scrum, or Waterfall
• Understanding of customer success, support, or client onboarding processes.
• Excellent communication, organizational, and problem-solving skills.
• Experience with project management tools such as Asana, Jira, Monday.com, or similar.
• Highly organized with excellent time management skills and the ability to manage competing priorities.
• Critical thinker with a natural curiosity to problem solve and drive improvements.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office products.
• Ability to work independently, with general direction and guidance.
• Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership

Preferred Qualications

• Bachelor’s degree
• PMP certification
• Experience with SaaS, healthtech, or a CX-related role

Working Environment/Physical Demands:

• Working Environment:
• Long-distance or air travel as needed – not to exceed 10% travel.
• Physical Demands:
• Activities require a significant amount of work in front of a computer monitor

Selection Process:

• Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp.
• Skill-based assessment through our vendor Criteria
• Interview with Hiring Manager
• Panel interview with Team