IQVIA is the leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Through intelligent connections across healthcare data, technology, analytics, and human expertise, IQVIA helps customers accelerate innovation and improve healthcare outcomes.
Job SummaryThe Project Manager III is responsible for managing complex client-facing technology projects and post-implementation support programs for IQVIA products and services. This role serves as the primary point of contact for assigned clients, ensuring successful service delivery, stakeholder engagement, issue resolution, and operational excellence. The Project Manager III leads cross-functional teams, manages project risks and escalations, and drives continuous improvement initiatives to enhance client satisfaction and business performance.
Essential Functions- Plans and manages enterprise-level post-implementation support and service activities for IQVIA technology products and services.
- Ensures quality service and operational performance within established program objectives and delivery standards.
- Develops strong client relationships and a comprehensive understanding of client business processes, objectives, and product implementations.
- Identifies client service needs and develops service plans to support operational success and minimize downtime.
- Monitors performance against Service Level Agreements (SLAs) and ensures contractual commitments are consistently met.
- Serves as the primary point of contact for clients and coordinates resolution of service incidents, risks, escalations, and technical issues.
- Leads cross-functional teams to deliver projects, support activities, and client initiatives successfully.
- Facilitates project governance meetings, status reviews, and executive stakeholder communications.
- Collaborates with Product, Technology, Professional Services, and Operations teams to deliver high-quality client outcomes.
- Identifies opportunities to improve service delivery processes, operational efficiency, and client satisfaction.
- Provides client feedback and business insights to support product enhancements and process improvements.
- Supports business growth initiatives by identifying opportunities to expand support services and strengthen client partnerships.
- Models adherence to IQVIA quality standards and provides guidance and mentorship to junior team members.
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent combination of education and experience.
- 5-8 years of experience in project management, client services, service delivery, technology consulting, or related fields.
- Proven experience managing multiple client-facing projects and support programs simultaneously.
- Strong understanding of project management methodologies, service delivery frameworks, and client relationship management.
- Experience leading cross-functional teams and driving successful project outcomes.
- Strong analytical, organizational, problem-solving, and risk management skills.
- Excellent verbal, written, and presentation communication skills.
- PMP, Agile, Scrum, or equivalent project management certification.
- Experience supporting enterprise software, SaaS platforms, healthcare technology, or life sciences solutions.
- Knowledge of ITIL and service management best practices.
- Experience working with Jira, ServiceNow, Azure DevOps, Microsoft Project, or similar tools.
- Strong project planning, execution, and stakeholder management skills.
- Advanced client relationship and communication capabilities.
- Risk, issue, and escalation management expertise.
- Ability to lead complex initiatives in a matrixed environment.
- Strong problem-solving and decision-making abilities.
- Customer-focused mindset with a commitment to operational excellence.
- Ability to manage competing priorities while maintaining high-quality deliverables.
- Achievement of project and service delivery objectives.
- Compliance with SLA commitments and client expectations.
- Client satisfaction and retention.
- Effective risk, issue, and escalation management.
- Delivery of continuous improvement initiatives.
- Performance against operational and financial objectives.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $75,000.00 - $187,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Skills Required
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent combination of education and experience
- 5-8 years of experience in project management, client services, service delivery, technology consulting, or related fields
- Proven experience managing multiple client-facing projects and support programs simultaneously
- Strong understanding of project management methodologies, service delivery frameworks, and client relationship management
- Experience leading cross-functional teams and driving successful project outcomes
- Strong analytical, organizational, problem-solving, and risk management skills
- Excellent verbal, written, and presentation communication skills
- PMP, Agile, Scrum, or equivalent project management certification
- Experience supporting enterprise software, SaaS platforms, healthcare technology, or life sciences solutions
- Knowledge of ITIL and service management best practices
- Experience working with Jira, ServiceNow, Azure DevOps, Microsoft Project, or similar tools
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
