This role serves as a key client-facing position supporting study maintenance activities within IQVIA's electronic Clinical Outcome Assessment (eCOA) environment. The incumbent is responsible for managing client communications, coordinating study changes, supporting system and helpdesk escalations, and ensuring the successful delivery and maintenance of eCOA solutions throughout the study lifecycle.
The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment. The individual will collaborate closely with sponsors, internal project teams, and operational partners to ensure high-quality study support, patient compliance, and seamless execution of eCOA services.
Skills and Competencies- Strong client focus with a commitment to delivering high-quality service.
- Excellent communication skills (written and verbal) with the ability to effectively engage external clients and cross-functional stakeholders.
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic environment.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work independently while contributing effectively within a team environment.
- Solid organizational and multitasking capabilities.
- Technical aptitude with the ability to learn and support eCOA platforms, patient-facing technologies, and related clinical systems.
- Understanding of clinical trial processes and electronic patient data collection methodologies preferred.
- Proficiency in Microsoft Office applications.
- Bachelor's degree or equivalent combination of education and experience.
- 1-3 years of eCOA, eClinical technology, clinical research, project coordination, or study management experience preferred.
- Experience supporting clinical technology platforms and client-facing study delivery activities is highly desirable.
- Experience working within a regulated clinical research environment is preferred.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 1-3 years of IRT project management or related clinical research technology experience
- Experience in a client-facing or customer delivery environment
- Proficiency in Microsoft Office applications
- Technical aptitude and ability to learn IRT systems and related tools
- Strong written and verbal communication skills
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
