Project Manager I, OpX

The ideal candidate will have experience:

• Managing consulting engagements and the delivery of Enterprise-scale solutions.
• Facilitating customer solutions development sessions to recommend project scope, price and phasing.
• Creating and delivering value-focused / results-oriented Professional Services proposals and project deliverables.
• Providing 1st level solution design that allows customers to use the features of FORM products to the best advantage of their organization.

Day to Day Responsibilities:

• Lead the implementation of projects for the benefit of FORM’s customers (new and existing).
• Manage day-to-day customer interactions, working with customer contacts to understand their requirements, identify gaps, and resolve issues.
• Operate with a sense of urgency, producing accurate work product while maintaining lines of communication with all technical teams involved in each project.
• Coordinate between technical and functional specialists as well as subject matter experts, within FORM and customer organizations.
• Take a leadership role with team members, departments and our other offices around the world to produce a variety of deliverables with speed, efficiency and quality.
• Travel to customer sites as necessary for scoping, training, and solution rollout (travel is generally less than 15%).
• Partner with sales, pre-sales, product management and development teams on the solution, with focus on assessing implementation sizing, writing statements of work, and facilitating the customer signature and approval process.
• Demonstrate a broad knowledge of the Form.com platform and offering framework, as well as the ability to communicate the FORM value proposition and competitive advantage.
• Track and manage projects with the goals of meeting customer satisfaction while staying within schedule and cost targets.
• Build and cultivate strong customer relationships.
• Manage to service delivery governance metrics with customers and cross-functional delivery teams.

Skills required:

• 4+ years of professional experience as a client facing SDLC/Software Development Project Manager or similar role OR
• 4+ years of experience in multiple IT areas or relevant architecture and project management experience.
• Fluency with technical concepts. Basic familiarity with hand coded HTML and JavaScript. Ideally have hands-on experience with at least one programming language.
• Experience with systems integration (understands terminology such as SFTP, XML, CSV, etc.).
• Strong communication and presentation skills, with ability to explain solutions, provide alternatives, escalate as needed, and have conversations at executive levels.
• Experience running projects with a duration of six months or greater.
• Excellent reasoning and strong decision-making skills.
• Demonstrate a strong sense of ownership, honesty and integrity.
• Bachelor’s or master’s degree in computer science, Information Systems, related field, or equivalent work experience.
• Excellent understanding of SaaS architecture, data collection and business workflow concepts.
• Ability to quickly build trusted relationships with customers. Must have a background to ensure successful delivery and the skill and experience to effectively manage it.
• Knowledge of technology and products that comprise the enterprise IT fabric (e.g. CRM systems, BI Dashboards, etc.).
• Optimally, has a balanced combination of large corporate and small, entrepreneurial company background.
• Proven track record of managing large-scale customer engagements.
• Strong organizational skills, with the ability to work on multiple projects with multiple deadlines.
• Excellent listening, oral, and written communication skills.
• Strong analytical and problem-solving skills to identify process gaps.
• Ability to work independently and manage priorities.
• Demonstrated understanding of project management principles to ensure successful deployments.

What we offer:

• Work equipment.
• Generous PTO and paid holidays.
• Health, dental, and vision insurance.
• 401(k) plan.
• Learning and development opportunities.