Join our Change & Strategy team as a Program/Project Manager I and drive the execution of strategic initiatives through end-to-end program delivery and cross-functional collaboration. Leverage your expertise in process optimization, data analysis, and stakeholder engagement to deliver impactful results in a fast-paced, innovative environment.
As a Program/Project Manager I within the Change & Strategy team, you will drive the execution of strategic initiatives through end-to-end program management. You will translate business processes, operating models, and stakeholder priorities into actionable plans, while tracking and escalating program risks, issues, and dependencies using data-driven analysis and mitigation strategies. Collaborating with cross-functional teams—including business, operations, technology, risk, and compliance—you will ensure timely delivery, clear communication, and alignment with business objectives. Additionally, you will support the (C360) initiative by enabling a unified, comprehensive view of client information across business lines, with a focus on key contacts and coverage to enhance analytics, coordination, and client relationship management.
*this role is not eligible for immigration sponsorship
Job responsibilities
- Support end-to-end program execution by coordinating initiatives, tracking milestones, dependencies, risks, and ensuring alignment with business objectives.
- Collaborate with cross-functional teams (business, operations, technology, risk, and compliance) to ensure timely delivery and effective stakeholder communication.
- Develop a strong understanding of business processes, operating models, and stakeholder priorities to effectively translate requirements into actionable program plans.
- Manage and maintain program artifacts using JIRA, including status updates and action tracking.
- Lead or coordinate user acceptance testing (UAT), implementation, and post-launch activities for assigned projects.
- Create, review, and update process flows and operating models (using Lucid and Signavio) to support analysis, optimization, and transformation initiatives.
- Track program risks, issues, and dependencies, proactively escalating concerns with data-backed analysis and proposed mitigations.
- Prepare high-quality, executive-ready presentations and program updates using PowerPoint, translating complex information into clear insights and recommendations.
Required qualifications, capabilities and skills
- Accredited college or university degree.
- Proven skills in managing or leading projects or initiatives from idea to execution, typically demonstrated through 3+ years of relevant experience.
- Extensive experience supporting large-scale programs and collaborating with senior stakeholders.
- Advanced proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes (e.g., Jira, Teams, PowerPoint, Excel, LLM, and Signavio).
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills, including the ability to articulate program progression.
- Independent ability to take ownership of deliverables in a fast-paced, results-driven environment.
Preferred qualifications, capabilities, and skills
- Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
- Implement automation to streamline project workflows and increase operational efficiency.
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Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Accredited college or university degree
- 3+ years managing or leading projects from idea to execution
- Experience supporting large-scale programs and collaborating with senior stakeholders
- Advanced proficiency with Jira, Teams, PowerPoint, Excel, LLMs, and Signavio
- Proficiency creating and updating process flows using Lucid
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to independently take ownership of deliverables in a fast-paced environment
- Experience leading or coordinating UAT, implementation, and post-launch activities
- Ability to prepare executive-ready presentations and program updates
- Integrate AI solutions to enhance project outcomes
- Implement automation to streamline project workflows
- Foster innovation and adoption of new technologies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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