Project Manager - Email Marketing Ops Lead

Remote | Full-Time | EST Overlap Required

This isn’t about checking boxes.

It’s about running the show.

At Mail Waves, we scale eCommerce brands through email. Strategy. Creativity. Data. That’s our fuel. And we’re looking for a razor-sharp Project Manager who can keep the engine running across 25+ active client accounts.

You’ll be the ops glue across Klaviyo managers, copywriters, and designers—ensuring every campaign lands on time, hits the mark, and drives results.

This role isn’t about pushing tasks in ClickUp. It’s about owning outcomes, spotting risks before they become problems, and bringing clarity into the chaos of agency life.

• Manage timelines, deliverables, and dependencies across 25+ eCommerce brands
• Be the day-to-day command center: keeping everyone aligned, clear, and moving fast
• Translate client goals into clear tasks for internal teams
• QA every asset before it hits the inbox—flawless is the baseline
  

• Be the primary point of contact for clients—organized, proactive, and calm under pressure
• Run weekly internal syncs to align creative, strategy, and execution
• Hold the team accountable with confidence and care
• Keep feedback loops fast and expectations tight
  

• Understand the core metrics: Open Rate, CTR, Deliverability, RPR, LTV
• Flag underperforming campaigns and turn insights into action
• Work alongside Klaviyo managers to optimize flows and campaigns
• Prepare clean, concise performance summaries that give leadership clarity
  

• Live in ClickUp—timelines, assignees, due dates, dependencies, and comms
• Spot bottlenecks, reroute fire drills, and make sure nothing drops
• Help improve ops systems (you’ll be part of making the agency faster and smarter)
  

• You’ve managed 25+ clients at once in a fast-paced agency (ideally email or performance marketing)
• You’ve led cross-functional teams (copy, design, Klaviyo) without breaking a sweat
• You speak fluent Klaviyo: flows, campaigns, segmentation, deliverability
• You’ve built (or maintained) ClickUp spaces with real systems, not chaos
• You’re an exceptional communicator—confident, clear, respectful
• You’re proactive AF—you don’t wait, you move
  

• You understand e-commerce buying cycles and DTC brand behavior
• You’ve dabbled in performance strategy, AI tools, or light CRO
• You can spot typos, brand inconsistencies, or broken links at a glance
  

• Ownership – You don’t ask “What should I do next?” You already did it.
• Clarity – You bring structure to chaos. People feel safer when you’re on the call.
• Speed & Precision – You move fast but never sloppy.
• Calm in Pressure – When things break, you get resourceful, not rattled.
• Curiosity – You want to keep learning—about email, e-commerce, retention, and AI.
  

This role is for someone who lives in the details, moves with urgency, and knows how to get the best out of creative teams.

Apply now.