At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time.
to provide exceptional customer service while facilitating the successful execution of custom eCOA software development projects. In this role, you’ll lead a cross-functional team from study kick-off and requirements gathering through maintenance, and you’ll serve as the main point of contact for our clients.
- Bachelor’s degree in related field or equivalent experience
- Foundational knowledge of the principals of the SDLC
- Minimum of 1 years’ project management experience
- Minimum of 1 years’ experience with software systems in support of clinical trials
- The ability to travel up to 20% of the time
- Top notch verbal and written communication skills
- Foundational knowledge of the principles of a software development life cycle
- A passion for customer service and prior experience working in a customer-facing role
- An innate proactivity – to learn, to gather information, to anticipate problems
- Strong analytical thinking and creative problem-solving skills
- A strong sense of personal accountability
- Attentiveness to details
- A commitment to quality
- Commitment to follow-through
- A positive attitude
- A team-oriented spirit
- Proficiency in Microsoft Office suite
- Project or Product Management-related certification (PMP, CAPM, PgMP, etc.)
- Experience with SQL (querying databases)
- Experience with SaaS delivery
- Experience with agile development processes (scrum)
- Expertise utilizing ticketing systems preferred
- You’ll lead a cross-functional project team to deliver software solutions that streamline the clinical trial process for clients
- You’ll successfully deliver client projects centered on YPrime software applications in accordance with all YPrime SOPs, work instructions, and other processes or procedures
- You’ll act as a primary point of contract for the client from contract award through system deactivation and archival; leading status meetings, tracking all open issues or questions, and providing status updates as required
- You’ll over see the software solution design to meet project requirements based on the clinical protocol, proposal, and discussions with the client
- You’ll facilitate internal and external specification review meetings while updating system requirements as required
- You’ll manage schedule and scope for all projects; tracking all tasks required to deliver systems on-time for clients user acceptance testing (UAT)
- You’ll ensure client satisfaction throughout the project build and maintenance phase, working with customer care, YPrime management, and internal departments as required
- You’ll effectively manage projects on time and within budget
- You’ll objectively review and approve system documentation and specifications to ensure documentation completeness and compliance of all YPrime SOPs and work instructions
- You’ll provide support to system users in multiple countries via the telephone and email if required
- You’ll travel to client sites to attend meetings and lead training sessions if applicable
- You'll participate in client audits and quality-related tasks for assigned projects as required
- You'll perform other related duties as required
What We Do
YPrime offers more than a decade of focused work with eclinical systems to expedite and improve the quality of patient management, clinical supplies, drug accountability and clinical data. Cloud-based interactive response technology (IRT) and electronic clinical outcome assessment (eCOA) platforms offer sponsors greater speed, precision and integration in clinical trial management.
