The Role
Leads end-to-end delivery of airport duty-free e-commerce projects, including requirements, solution design, integrations, testing, deployment, and post-launch support. Manages timelines, risks, vendors, stakeholders, sprint planning, and operational readiness. Serves as the e-commerce platform SME, overseeing integrations with POS, ERP, inventory, payment, loyalty, and airport systems while ensuring security, privacy, regulatory, and airport compliance.
Summary Generated by Built In
Role and Responsibilities
- Lead end‑to‑end project management for e‑commerce and digital project implementation.
- Act as the Subject Matter Expert (SME) for e‑commerce platforms and deployment best practices.
- Guide customers on solution design, implementation approach, and platform capabilities.
- Coordinate with third‑party vendors for data integration, APIs, and solution components.
- Oversee overall project delivery, ensuring timelines, quality, and customer satisfaction.
- Manage risks, dependencies, and cross‑team communication throughout the project lifecycle.
- Provide technical and functional direction to internal and customer teams.
- Understand duty‑free product categories, pricing rules, promotions, and tax‑free regulations.
- Align digital catalog with physical store inventory, SKU mapping, and stock accuracy.
- Manage relationships with technology vendors, Shopify partners, payment providers, and airport authorities.
- Ensure alignment between business goals, technical delivery, and operational readiness.
Quality Assurance & Compliance
- Oversee testing cycles: functional, integration, UAT, performance, and security testing.
- Ensure compliance with airport IT policies, cybersecurity standards, and data privacy regulations.
- Manage go‑live readiness, cutover planning, and post‑launch support.
Project Leadership & Delivery
- Lead the full lifecycle of the airport duty‑free e‑commerce project, from requirements gathering to deployment.
- Drive project planning, sprint management, timelines, and stakeholder communication.
- Coordinate with airport IT, duty‑free retail teams, vendors, and integration partners.
- Ensure compliance with airport security, regulatory, and operational standards.
Technical Ownership
- Act as SME for the e‑commerce platform (WooCommerce ,Shopify or similar), integrations, and backend architecture.
- Oversee API integrations with POS, ERP, inventory systems, payment gateways, loyalty systems, and airport operational systems.
- Work closely with developers to ensure scalable architecture, secure data flows, and high‑availability infrastructure.
- Validate technical designs, solution architecture, and deployment pipelines.
Requirements
Project Management Skills
- 10–15 years of experience in technical project management or solution delivery.
- Experience delivering retail or airport e‑commerce projects is a strong advantage.
- Strong documentation, requirement gathering, and stakeholder management skills.
- Ability to manage cross‑functional teams and external vendors.
Skills Required
- 10-15 years of experience in technical project management or solution delivery
- Experience delivering retail or airport e-commerce projects
- Strong documentation skills
- Strong requirements-gathering skills
- Strong stakeholder-management skills
- Ability to manage cross-functional teams and external vendors
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The Company
What We Do
TechCarrot is a global IT services provider and digital-transformation partner, delivering cost-effective, customer-centric digital solutions to clients worldwide. Its 200-plus technology specialists provide services across multiple industries, aiming to create seamless customer experiences and support client growth. Founded in 2016 and headquartered in Dubai, the company serves the Middle East and Africa through UAE operations, APAC through India, and has also expanded into the United States and the Netherlands.
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