The Role
Supports cross-functional planning, coordination, and execution of AI-powered voice and chatbot projects. Responsibilities include maintaining project plans and task trackers, monitoring milestones, documenting requirements and meetings, preparing status reports and dashboards, coordinating stakeholders, identifying risks and blockers, tracking KPIs, and improving project processes.
Summary Generated by Built In
Job Title: Project Management Intern
Experience: 0-1 Year
Location: Bengaluru (On-site)
About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.
We’re trusted by leading brands like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.
Highlights:
Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
Featured in LinkedIn’s Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX Summits
About the Role
We are looking for a Project Management Intern who is eager to learn how high-impact projects are planned, executed, and delivered in a fast-paced environment. You will work closely with cross-functional teams to support project planning, coordination, and execution while gaining hands-on experience in managing timelines, documentation, and stakeholder communication.
This role is ideal for someone who is highly organized, detail-oriented, and interested in building a career in project management, operations, or product delivery.
What You’ll Do
- Work closely with cross-functional teams on AI-powered voice and chat bot products, supporting the planning, coordination, and execution of projects that improve automation, customer experience, and conversational AI capabilities.
- Assist in planning, tracking, and coordinating multiple projects across different teams.
- Support the creation and maintenance of project plans, timelines, and task trackers.
- Work with cross-functional teams to ensure tasks and deliverables are completed on schedule.
- Help document project requirements, meeting notes, and progress updates.
- Track project milestones and identify risks, delays, or blockers.
- Assist in preparing project status reports and dashboards for leadership.
- Coordinate internal meetings, follow-ups, and communication between stakeholders.
- Maintain documentation and project records for better visibility and knowledge sharing.
- Support process improvements to enhance project execution efficiency.
- Assist in monitoring project KPIs and ensuring adherence to timelines.
Required Skills
- Final year college students (any discipline) or candidates with up to ~1 year of professional experience in project coordination, operations, or similar roles.
- Currently pursuing or recently completed a Bachelor’s degree in Business, Engineering, Management, or a related field.
- Interest in AI-powered products, particularly voice and chat bot technologies, and willingness to work closely with teams building conversational AI solutions.
- Strong organizational and time management skills.
- Good communication and stakeholder coordination abilities.
- Proficiency with tools such as Google Sheets, Excel, Notion, or project management tools (Jira, Asana, Trello, etc.).
- Ability to handle multiple tasks and prioritize effectively.
- Strong attention to detail and documentation skills.
- Basic understanding of project management principles and workflows.
Good to Have
- Exposure to Agile or Scrum methodologies.
- Experience using project management or collaboration tools.
- Prior internship or experience in operations, product, or project coordination.
- Interest in process optimization and workflow improvement.
- Experience with Voicebots, Chatbots, or other AI automation tools.
What We Value
- A strong ownership mindset and willingness to take initiative.
- Curiosity to learn how projects move from idea to execution.
- Ability to communicate clearly and collaborate across teams.
- A structured and problem-solving approach to managing tasks and priorities.
- Enthusiasm to work in a fast-paced startup environment.
Perks:
Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.
Be a part of the core team: You’ll learn how startups function and be involved in every step we take toward making Convin a big success.
Skills Required
- Final-year college student or candidate with up to approximately one year of professional experience in project coordination, operations, or similar roles
- Currently pursuing or recently completed a Bachelor's degree in Business, Engineering, Management, or a related field
- Interest in AI-powered products, particularly voice and chatbot technologies
- Strong organizational and time-management skills
- Good communication and stakeholder-coordination abilities
- Proficiency with Google Sheets, Excel, Notion, or project-management tools such as Jira, Asana, or Trello
- Ability to handle multiple tasks and prioritize effectively
- Strong attention to detail and documentation skills
- Basic understanding of project-management principles and workflows
- Exposure to Agile or Scrum methodologies
- Prior internship or experience in operations, product, or project coordination
- Interest in process optimization and workflow improvement
- Experience with voicebots, chatbots, or other AI automation tools
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The Company
What We Do
Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.
