This role combines routine responsibilities in Customer Service (CS) product service cost management and capacity planning with project management activities as an individual contributor. The position plays a key role in analyzing product service cost and business capacity planning, improving operational processes, and delivering projects that support operational excellence within the CS organization.
Role and responsibilitiesCS Product Service Cost Management
Maintain and update CS cost datasets on a daily basis.
Analyze cost data based on key drivers such as labor, parts, and other factors.
Prepare cost performance analysis reports.
Provide actionable cost insights to key stakeholders to support operational improvements.
Respond promptly and accurately to cost‑related inquiries from local and global stakeholders.
CS Capacity Planning
Analyze CS business demand and perform capacity planning activities.
Calculate and plan the headcount (HC) budget.
Propose and align headcount allocation with key stakeholders.
Communicate with senior management using logical, data‑driven insights and clear storytelling.
Improve planning processes and procedures in collaboration with local and global partners.
Project Management
Manage mono‑disciplinary stand‑alone projects or lead sub‑projects.
Coordinate short‑term to mid‑term project or change implementation within established organizational procedures and standards.
Deliver projects related to service cost reduction, business planning improvement, efficiency improvement, or continuous process enhancement.
Evaluate project feasibility, define the project management plan, develop implementation plans, and execute them with high‑quality deliverables.
Apply industry‑standard project management practices and provide leadership to others involved in the project.
Education and experience
Bachelor's degree or above, with a Master's degree preferred. Majors in engineering, finance, management, or related fields.
More than 3 years of working experience in equipment and service cost analysis, reduction and optimization, or business capacity planning roles. Experience in the semiconductor industry is preferred.
Possesses full life-cycle project management capabilities, with proven experience in successful project implementation and delivery.
Skills
Strong data & analytical skills, logical thinking and structural problem solving capabilities.
Good at different type of reporting and business intelligence tooling such as Excel, Power BI, Spotfire, etc.
Strong knowledge of cost structure, driving factors, data modeling and or capacity planning.
Professional Project & Change Management competency with excellent business acumen, stakeholder management, process standardization, and internal & external communication.
Fluency in both English and Chinese.
Other information
The role requires the ability to work independently while collaborating closely with stakeholders across local and global teams.
The candidate is expected to demonstrate strong cost awareness, a data-driven mindset, result orientation, resilience under pressure, and a commitment to continuous improvement with learning agility.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Bachelor's degree or above, Master's degree preferred in engineering, finance or management
- More than 3 years of working experience in cost analysis or capacity planning roles
- Experience in the semiconductor industry preferred
- Proven experience in full life-cycle project management
- Strong data analytical skills and logical problem solving
- Fluency in English and Chinese
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
