Project Lead - Client Services

Every day, somewhere in the world, important decisions are made. Whether it is a private equity firm deciding to invest into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, investors, and other stakeholders. Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge. Specifically, we help our clients find industry experts who can share their knowledge via 121 interviews or wider market surveys: we curate this knowledge in a market-leading software platform, and we help clients surface knowledge through additional value-added tools and services.  

Our clients tell us that proSapient differentiates itself through tech-led innovation and great customer service. We have grown rapidly over the last seven years and now have five offices that serve over 100 clients in Europe and North America. 

We've had a record breaking year (and we're not quite finished yet!) with an even bigger 2026 planned, and so, we are on the lookout for enthusiastic & experienced project leaders to join the team in our Toronto office. In this role, you will have an emphasis on overseeing the effective execution of client requested projects. This is a revenue driven role - driving a small team of individuals to proactively source and find the best subject matter experts on a high-volume global scale, and connecting them with our clients.

This is a great opportunity to help shape our success story and join at an incredibly exciting chapter in proSapient history - if you are a can-do, energetic and pragmatic individual with proven experience of delivering results and success - we want to hear from you!

The role responsibilities of a Project Lead can be split into three key areas: 

Sourcing and Project Management:

• Autonomously manage Client briefs with a focus on niche, complex, or high-volume requests to the highest of standards, coaching Associates and Senior Associates to execute in alignment with Client Service Key Behaviours, Project Excellence best practices and Compliance parameters.
• Drive a proactive methodology that champions direct and prompt communication and use of sourcing channels (such as, but not limited to, a call-first culture).
• Effectively execute on all projects, finding & recruiting Experts on a global scale in a fast paced environment to introduce to our clients
• Actively and consistently drive increased margin and revenue through championing Commercial and Company initiatives
• Drive an exemplary Expert experience, communicating clearly and managing expectations and timeframes transparently to ensuring high levels of satisfaction.
• Manage your own development through setting and achieving KPI’s and development goals

Account Management:

• Strategically and proactively own all User communications throughout the project lifecycle to ensure timely project fulfilment of at an industry-leading standard.
• Build valuable, meaningful and mutually beneficial relationships with your key Clients and users.
• Devise clear communication strategies to ensure Clients & decision makers are always kept informed and up to date.
• Drive revenue and margin growth by delivering to monthly account plans, KPI targets and engagement goals.
• Champion the full proSapient product service suite (I.e., Surveys) maximizing opportunities to cross-sell and offer solutions to our clients to increase usage and market share.
• Proactively seek and share Client feedback to better understand pain points and opportunities to increase users that will continually improve our service.

Team Management:

• Lead Associates and Senior Associates throughout the project lifecycle and be accountable for output metrics of the team throughout each day – with particular emphasis on KPI's
• Provide guidance to and coach Associates and Senior Associates on how and where they can improve in both the near term (immediate project delivery), and over the longer-term (skills development).
• Proactively and constructively identify solutions to address project challenges (in collaboration with the Manager in more complex instances) to promptly implement solutions that rapidly get projects back on track. Act as a proSapient values champion clearly and consistently demonstrating and encouraging our outlined behaviours and values that drive success.

• Industry expertise: given the key focus of our project types, previous experience of working in the Expert Network or wider research industry is mandatory for this role
• Client experience: previous experience working either for, or supporting our client base is essential for the role - specifically, Consulting and/or Private Equity firms is highly preferred but wider experience from professional services, information services or the financial sector will be considered
• Exceptional communication skills across all levels and ability to converse and build rapport with clients and experts alike.
• Interpersonal skills: strong collaboration and team skills and ability to approach every aspect of your work with integrity.
• Drive & Tenacity: to possess the self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow.

Some additional elements for the role to consider before applying include:

1. This is a permanent role, paying a total salary range of $80 - 100k CAD per annum, as a combination of both fixed & variable earnings.
2. This is a hybrid role, featuring Mondays, Tuesdays & Thursdays at our downtown Toronto office, which are set days across the entire company and non-negotiable.
3. You will need to be currently legally authorised to work in Canada, and specifically, Ontario, for this role. proSapient cannot offer sponsorship or visa support of any kind.

What we can offer you:

• A base salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit!
• An extended benefits plan that includes Dental, Vision & Pharmaceutical coverages, alongside wider benefits such as massage, chiropractor and physical therapy benefits, to name a few!
• Access to our Employee Assistance Program
• Tenure gifts to thank our loyal staff
• An enhanced maternity and paternity package
• 20 days paid vacation leave annually
• A paid sick leave policy of up to 10 days annually
• Up to 20 remote working days annually
• A hybrid working model, featuring three days per week in our modern downtown Toronto office
• Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
• The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
• Corporate Events: from quarterly gatherings to our annual holiday & Summer parties, we love to celebrate, collaborate and have fun together!

Want to learn more? Take a look at our careers Notion page - https://prosapient.notion.site/Careers-at-proSapient-bfb1f316031b4dabbd9d40943cc4cc6f

We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics. All employment is decided based on qualifications, merit, and business need.

This is a live vacancy, that we are actively looking to fill as soon as possible. Whilst we do have an AI function on our ATS system, we do not use this for the shortlisting process - a real human will review your resume!

Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of an application.