The Role
- Demonstrate the safe handling of sensitive information such as income data, retirement programs and balances, insurance elections and coverages, government tax programs, and various other benefits and offerings specific to each employee.
- Successfully manage multiple clients at various stages of project development.
- Importing, exporting, data mapping, creating charts and graphs to illustrate various benefits and projections
- Using Excel and department software, write formulas and perform conditional formatting to transform variable data into personalized ready-to-print statements.
- Work extensively with client pay and benefits data using Excel and a database
- Troubleshoot and effectively communicate to the client any discrepancies or inconsistencies related to the design or data.
- Maintain communication with your clients, via phone and email, in a technically skilled manner with a strong focus on customer service.
- Quickly assess and analyze problems and develop solutions
- Print and prepare documents for shipping/mailout
- Advanced knowledge of Excel including the use of various formulas, vlookups, and pivot tables. PowerQuery and macros knowledge is a plus.
- Experience with database management software such as FileMaker. Microsoft Access is a plus.
- Experience with Adobe Creative Suite, including InDesign, Illustrator, and Photoshop.
- Experience with web site development/management and employee benefits is a plus.
- The ability to identify a situation or problem and develop a solution using reason and logic.
- Excellent written and verbal communication skills
- Ability to work independently and provide guidance to clients as to how best present data
- Thoroughness and attention to detail is a must.
The Company
What We Do
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
