Project Coordinator

Key Account Project Coordinator

Location: Arvada, CO (On-site)

Company: Mark VII Equipment Inc. – North America’s leading car wash system manufacturer

Salary:  $58,500 - $75,000 annually

Why Mark VII

As part of the global WashTec Group, Mark VII combines German engineering with American ingenuity to deliver cutting-edge car wash systems. We’re a team of passionate problem-solvers committed to excellence and continuous improvement. Your work here will directly impact how our products are built and delivered.

About the Role

This role is essential for managing the entire sales order lifecycle, from accurate data entry in SAP and processing timely invoices, to ensuring compliance with internal approval workflows. A key focus is tracking order status and machine/parts readiness, requiring close coordination with production, installation, and finance teams to successfully align timelines and delivery schedules.

Key Responsibilities

• Day-to-Day Operations:
  • Enter and maintain sales orders in SAP
    • Create and manage data/orders in SAP
    • Manage dates (Production, shipping, arrival, and billing) and order changes
    • Management and distribution of Order confirmations and invoices
    • Provide updates on projects and timelines
    • Manage and track open orders and issues
    • Warranty processing
    • Interact with customers via telephone or email to provide support and information on products and services

• End-to-End Order Ownership & Execution:
  Manage the full lifecycle of all key account orders (including projects, machine orders, and parts orders) with accuracy and timeliness from order entry through invoicing and delivery. Enter and maintain sales orders in SAP, including data creation, order changes, and management of critical dates (production, shipping, arrival, and billing).
• Customer & Account Alignment:
  Serve as the primary operational contact for key accounts, ensuring proactive communication, alignment of expectations, and consistent updates across parts sales and RMA order types.
• Cross-Functional Coordination:
  Collaborate with key account managers, engineering, sales, production, logistics, installation, and finance teams to align project scope, timelines, and customer requirements.
• Execution, Timeline & Project Management:
  Track and manage production schedules, delivery timelines, site readiness, installation coordination, and parts fulfillment. Partner with Key Account Managers to ensure readiness across all phases and proactively resolve risks or delays.
• Documentation, Compliance & Financial Oversight:
  Ensure accurate and complete documentation throughout the order lifecycle, including order intake documents, site surveys, delivery/acceptance records, and invoicing. Manage order confirmations, invoices, and ensure compliance with internal approval processes. Monitor payment milestones and support escalation of outstanding payments.
• Workflow Optimization & Process Improvement:
  Identify, standardize, and implement improvements in processes and procedures to enhance efficiency and consistency across project and order management.
• Operational Support Flexibility:
  Provide supplemental support to day-to-day parts order customer service activities when key account responsibilities are fully managed.
• Entrepreneurial Spirit:

Approach objectives with an entrepreneurial spirit, striving for continuous improvement while accepting and providing constructive feedback.

Qualifications

Education/Experience:

• Bachelor’s degree or equivalent work experience.

• Proven experience in sales support, order management, Data entry, and/or logistics.
• Familiarity with order processing workflows and customer service operations.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
• SAP preferred but not required
• Salesforce experience preferred but not required

Soft Skills & Abilities:

• Communication: Strong verbal and written communication skills for effective interaction with clients, sales teams, and internal departments.
• Organization: Excellent organizational skills and attention to detail for managing multiple orders and maintaining accurate records.
• Problem-Solving: Ability to assess situations, identify issues, and implement timely solutions to resolve order-related challenges.
• Multitasking: Capable of handling multiple tasks simultaneously in a fast-paced environment while meeting deadlines.
• Customer Service: A client-focused mindset with a commitment to delivering high-quality service and ensuring customer satisfaction.
• Teamwork: Collaborative attitude and ability to work effectively within cross-functional teams.

What We Offer

• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with company match.
• Paid time off, paid sick days, holidays, and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform work in a sedentary position for extended periods, with frequent use of a computer, keyboard, and mouse.
• The role requires close visual acuity to perform activities such as analyzing data, creating designs, and viewing a computer terminal.
• Clear and effective verbal communication skills are essential for collaborating with team members and external stakeholders.
• The ability to occasionally lift and move up to 10 lbs. of equipment or documents.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Experience and Education Competencies

Requirements

Education and/or Experience

• High School Degree or equivalent
• 3-6 years direct customer Service experience
• 1-3 years project management experience desired
• B2B capital equipment sales experience is a plus
• Prior help desk knowledge/experience preferred
• Solid understanding of management practices and techniques

Communication/Language Skills

• Excellent communication skills (written and verbal) is a must 
• Ability to read and comprehend documents and simple instructions
• Skilled at identifying opportunities, articulating benefits and securing meetings

Technical Competencies  

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint) and
• SAP preferred but not required
• Salesforce experience preferred

Behaviors/Work Environment/Physical Requirements

Requirements

All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.

Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
 

Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.
 

Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
 

Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.
 

Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.

Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and/or move up to 20 lbs. 
• Ability to stand, walk, bend, kneel, stoop, crouch and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to sit for extended period of time.
• Maintain a professional appearance and grooming standards as outlined.
• Must be able to actively listen and comprehend verbal conversations for extended periods of time.

Personal Competencies:  Strong organization skills, work ethic and positive attitude. Ability to think strategically, skilled at identifying opportunities, articulating benefits and securing meetings. Advanced troubleshooting and multi-tasking skills.  Extreme attention to detail and accuracy. 

Safety:  Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards. 

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Federal law obligates us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship.  Please let us know as soon as possible if you need an accommodation to complete these listed essential functions.