Project Coordinator I

Agency

Department

The Project Coordinator I provides part-time support for the management, training, and technical support of the local chapter/association websites for the Texas Master Gardener and Texas Master Naturalist programs. Working closely with state volunteer lead and program staff, this project coordinator helps build, maintain and grow the public-facing web site infrastructure that over 100 volunteers maintain and serves as a key public entry point for both programs. The project coordinator serves as a critical link between program staff and volunteer webmasters, improving website consistency, plugin functionality, accessibility compliance, and overall user experience across the chapter-level network.

Technical Support and Troubleshooting

• Monitors and addresses technical issues through a help desk-style ticketing system, serving as main point of contact for all Master Volunteer First Call tickets.

• Assists with plugin management and integration for platforms such as Events Calendar Pro, Slack, etc.

• Develops and maintains financial plug in integrations such as PayPal, Square, etc.

• Reviews and reports AgriLife financial protocols and security features for financial plug ins across association/chapter websites.

• Coordinates with AgriLife Office of Data & Accountability, MarComm and FirstCall as needed.

Volunteer Training and Engagement

• Plans and conducts live virtual webmaster training sessions on a monthly or quarterly basis (or as needed).

• Develops, maintains and updates asynchronous training materials (slides, video tutorials, FAQ guides).

• Hosts scheduled “office hours” for volunteers needing hands-on troubleshooting.

• Provides onboarding support to new association/chapter webmasters.

Content and Plugin Oversight

• Maintains a shared list of recommended, supported, and deprecated plugins.

• Reviews association/chapter sites periodically to identify compliance, branding, or performance issues.

• Recommends best practices for association/chapter site design, navigation, and layout.

• Guides association/chapter on appropriate use of hosting features and platform settings.

Governance and Compliance Support

• Develops and reinforces implementation of the state-level Website Guidance Documents.

• Supports chapters in implementing accessibility tools and standards (e.g., ADA compliance).

• Conducts quarterly reviews of for site compliance across all chapter/association websites.

• Recommends improvements to existing governance tools and webmaster agreements.

Reporting and Documentation

• Tracks service requests, training hours, and common issue trends.

• Tracks association/chapter website analytics and develops association updates.

• Evaluates and reports website tool/plugin fee efficiencies.

• Provides bimonthly reports to state program staff with metrics and insights.

• Contributes to website audit findings and support remediation efforts.

Other Responsibilities

• Assists with EVS Integration support & updates as needed.

• Evaluates master volunteer reporting system integration points across agency and program websites.

• Performs other duties as assigned.

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education or experience.

• Three years of related experience in project coordination/administration.

Required Knowledge, Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Knowledge of standard proofreading.

• Ability to multitask and work cooperatively with others.

• Ability to prioritize, manage multiple projects, and meet deadlines.

Preferred Qualifications

• Proven experience with Content Management Systems (including plugins and user roles)

• Familiarity with nonprofit, educational, or government communication standards

• Strong communication and training facilitation skills (written and virtual delivery)

• Working knowledge of ADA web accessibility standards

• Ability to work independently, respond to requests in a timely manner, and maintain detailed records

Compensation and Payment

• Continued employment beyond two years is contingent upon satisfactory performance and the availability of funding.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.