Project Coordinator CX

Posted 3 Days Ago
Be an Early Applicant
Rotterdam, NLD
In-Office
Mid level
Professional Services • Consulting
The Role
Coordinate data-technical components of market research projects: program and test online questionnaires, edit and process complex data files, manage vendor outputs, build and maintain dashboards (Dapresy), and advise on data software solutions while supporting research managers and clients.
Summary Generated by Built In

Are you skilled at managing complex and large datasets, and do you thrive on coordinating the technical aspects of research projects? If you get excited by data challenges and enjoy sharing insights in a clear and impactful manner with colleagues and clients, we want to hear from you! Join a leading full-service market research company and help drive valuable consumer insights.

Responsibilities:

As a Project Coordinator, you will oversee the data technical components of research projects. Collaborating closely with the Research Manager, who handles client interactions and project design, you will manage the technical processes to ensure that everything runs smoothly. Your responsibilities include:

  • Supporting national and international clients in enhancing their market share and revenue through insightful analysis of consumer needs and behavior.
  • Coordinating and managing the data technical processes of research projects, including communication with vendors.
  • Programming and testing online questionnaires while ensuring the quality of vendor outputs.
  • Editing and processing complex data files using Excel and SPSS.
  • Setting up and maintaining user-friendly and impactful online dashboards, utilizing software such as Dapresy.
  • Advising research managers on software upgrades and providing effective solutions from a data technical perspective.


Requirements

We are looking for candidates who meet the following criteria:

  • Proficiency in questionnaire software, online reporting software, SPSS, and Excel.
  • Strong organizational skills and the ability to maintain an overview while adhering to schedules.
  • A proactive approach to obtaining and processing data in innovative ways.
  • Excellent communication skills in both Dutch and English, with the ability to articulate ideas clearly in writing and verbally.
  • Ability to quickly grasp new cases and work independently.
  • Initiative to take action when necessary.


Benefits

In this role, you will have the opportunity to work on exciting research projects that impact client success. You will collaborate with a dynamic team while contributing to the growth and development of effective data solutions.

This position sponsors work visas for the Netherlands and accepts English speakers. If you have a similar background, please apply as you might suit some of our other vacancies from other clients, or send us your CV as an open application.


Skills Required

  • Proficiency in SPSS
  • Advanced Excel skills
  • Experience with Dapresy (online dashboard/reporting software)
  • Experience programming and testing online questionnaires
  • Proficiency with questionnaire and online reporting software
  • Strong organizational skills and schedule adherence
  • Proactive approach to obtaining and processing data
  • Excellent written and verbal communication in Dutch and English
  • Ability to quickly grasp new cases and work independently
  • Experience coordinating with vendors
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The Company
13 Employees
Year Founded: 2019

What We Do

All About Expats is a Netherlands-based employment services provider specializing in support for highly skilled migrants and foreign employers. They offer a one-stop-shop solution encompassing IND-recognized sponsorship, employer of record (EOR) services, payroll administration, and comprehensive immigration, relocation, and HR support to help international companies and professionals successfully establish and manage operations within the Dutch labor market.

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