Project Control Officer/Project Analyst (Contact Centre / CCaaS) - (Hybrid - Toronto)

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.

About the Role:

Responsibilities 

• Financial Management - raw data and financial reports
• Project artefacts 
• Weekly Updates with stakeholder; taking minutes, figuring out the context, provide the summary & action items
• Monitor and track project progress against planned milestones and deliverables
• Maintain project documentation, including status reports and risk logs
• Support the creation and updating of project schedules
• Track project costs and assist with budget monitoring
• Collect and consolidate project metrics and KPIs
• Prepare project status reports and presentations
• Assist in organizing project meetings and maintaining action logs
• Support change control processes and documentation
• Help maintain project management tools and repositories
• Work with the team to establish collaborative relationships with external and internal project teams. 
• Collect and track project and resource information (i.e., project budget, resource rate, etc.) 
• Prepare resource allocation/forecast based on available budget and review with Senior Management 
• Provide the resource allocation updates to Finance and Project Managers 
• Be the point of contact for any project resource related inquiry 
• Maintain accurate Project List and Resource Assignment files 
• Collect details on new projects and ensure project list is up to date with latest information 
• Facilitate regularly recurring project review meetings with Management team 
• Manage deviations for the respective applications and ensure they are submitted and/or renewed on time 
• Respond to audit requests and provide required report/document as needed 

Show Us What You’ve Got 

• 1-3 years of experience in Project Coordination or similar role
• Previous experience with Confluence, Jira and Clarity.
• Contact Centre / CCaaS domain experience is required
• Strong analytical and organizational skills Proficiency in MS Office (especially Excel and PowerPoint)
• Basic understanding of project management methodologies
• Attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple high-priority tasks and with a high attention to detail 
• Agile methodology experience 
• Excellent people skills 
• Comfortable speaking and presenting to internal team members and clients 
• Ability work in fast-paced environment while following best practice and company process 
• Excellent listening, oral, and written communication skills 
• Financial Service experience required

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Access to industry-focused talent globally
• Ability to leverage best-in-class innovative products and solutions for complex architecture and large-scale transformation
• Extended global geographic market reach
• Ability to capitalize on our client footprint and deep domain expertise within financial services and energy

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For more information about Capco, visit www.Capco.com.