Company Profile :
ProVal Technologies is a Orlando, FL based master managed services provider (MSP). Our forte is managed services and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.The company is driven by our core values (reflected by our name), and provides an excellent learning platform and career path to its employees. A culture driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success.
For more details, please go through the website: www.provaltech.com
Job Description
Role Overview
This is a coordination first role, not a hands-on engineering position. While you’ll- work
closely with technical consultants and engineers, your primary responsibility is to quarterback
projects from an organizational and communication standpoint.
You will support projects that may include technical assessments, tool implementations,
integrations, and operational improvements. You do not need deep MSP or Tier3 technical
experience. Instead, success in this role comes from strong organization, proactive -follow-up-,
and the ability to translate plans into clear execution.
KEY RESPONSIBILITIES
Project Coordination & Delivery Support
• Assist sales team with project scoping by consulting and coordinating with technical
experts.
• Assign projects based on bandwidth, availability and scheduling
• Coordinate multiple concurrent client projects from kickoff through completion
• Track project milestones, deliverables, dependencies, and risks
• Ensure internal teams understand responsibilities, timelines, and expectations
• Proactively follow up to keep work moving and commitments on track
• Support team with scheduling, logistics, and task tracking
• Present management with project reports on a regular cadence, identifying risk areas and
opportunities
Client Communication & Expectation Management
• Serve as a coordination point of contact for clients during active projects
• Schedule and organize project meetings, check-ins-, and working sessions
• Help communicate scope, timelines, and next steps clearly to clients
• Support consistent, professional status updates and documentation
• Serve as an escalation point for clients
Operational & Documentation Support
• Maintain project plans, task lists, and status updates
• Capture meeting notes, action items, and follow-ups
• Assist with Statements of Work (SOW) coordination, change tracking, and project
documentation
• Help standardize project coordination templates, workflows, and best practices.
Cross Functional- Enablement
• Work closely with consultants, engineers, and leadership across service lines
• Identify risks, bottlenecks, or misalignment early and escalate appropriately
• Help bridge communication between technical and non-technical stakeholders
• Support capacity awareness and prioritization across multiple projects.
Qualifications
WHAT WE’RE LOOKING FOR
Required Skills & Experience
• 2–5 years of experience in a project coordinator, project assistant, operations, or
professional services role within a Saas or Technology Services environment
• Exceptional organizational and time management- skills
• Strong written and verbal communication skills
• Comfort managing multiple priorities in a fast paced, -client facing- environment
• High attention to detail and strong follow-through
• Experience using project management and collaboration tools
Helpful but Not Required
• Experience working in a consulting, MSP, or technology services environment
• Exposure to technical or IT related- projects
• Familiarity with SOWs, project scoping, or professional services delivery
Additional InformationWHY THIS ROLE AT PROVAL
- You’ll have clear ownership over keeping projects organized and delivered
- You’ll work closely with experienced consultants and technical leaders
- The role offers growth toward formal project management or delivery leadership
- Your impact will be visible across customer satisfaction and internal efficiencyAzure AD Hybrid
Skills Required
- 2-5 years of experience in a project coordinator, project assistant, operations, or professional services role
- Exceptional organizational and time management skills
- Strong written and verbal communication skills
- Experience using project management and collaboration tools
What We Do
ProVal Technologies provides technical consulting and support services to managed services providers or MSP's. Our expertise in the managed services space, allows us to bring industry and tool best-practices to other providers, enabling them to become more efficient, automate routine processes, improve SLA's, and focus on serving their clients.
