The Role
The Project Associate will review client briefs, conduct research, source experts, manage projects, and assist in client relationship building, ensuring top-notch service delivery.
Summary Generated by Built In
On behalf of our client, a well-established company in the Information Services industry, we are looking to recruit a Client Service Associate.
Responsibilities:
- Reviews client project briefs to understand knowledge gaps and defines expert search criteria
- Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts
- Sources and reaches out to potential experts via phone, LinkedIn, and email
- Screens experts critically, ensuring their experience and knowledge is aligned with client needs
- Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance
- Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication
- Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps
- Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs
- Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs
- Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates
- Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate
Requirements
- BSc in any field with a strong academic record
- MSc in any filed will be considered as an asset
- 0–3 years of professional experience in customer service/support roles
- Excellent knowledge of MS Office Suite
- Excellent command of the English language, both written and oral
- Fluency in an additional language is a strong plus
- Strong interest in the business world, shown through studies, internships, or projects
- Ability to think critically and quickly in fast-paced environments
- Natural aptitude for negotiation and sales, with a client-first mindset
- Commitment to delivering exceptional client service and value
- Excellent communication skills and ability to collaborate effectively
- Strong time and project management skills under tight deadlines
- High level of result orientation and ownership, with excellent prioritization skills
Skills Required
- BSc in any field with a strong academic record
- MSc in any field will be considered as an asset
- 0-3 years of professional experience in customer service/support roles
- Excellent knowledge of MS Office Suite
- Excellent command of the English language, both written and oral
- Fluency in an additional language is a strong plus
- Strong interest in the business world, shown through studies, internships, or projects
- Ability to think critically in fast-paced environments
- Natural aptitude for negotiation and sales, with a client-first mindset
- Commitment to delivering exceptional client service and value
- Excellent communication skills and ability to collaborate effectively
- Strong time and project management skills under tight deadlines
- High level of result orientation and ownership, with excellent prioritization skills
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The Company
What We Do
At PwC our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com.
