The Role
This role involves managing contributor performance, supporting project delivery, and improving operational efficiency through data analysis and client engagement to ensure quality and productivity.
Summary Generated by Built In
Why Join This Team
You will play a key role in ensuring contributors deliver the quality and productivity needed for client success. This role sits at the center of crowd management, project performance, and client satisfaction.
Role Purpose
To manage contributor performance, support project delivery, and drive quality, productivity, and operational efficiency across assigned programs.
Your Impact
- Drive contributor performance to meet project quality, throughput, and productivity targets.
- Improve project efficiency by analyzing data, identifying risks, and recommending mitigation strategies.
- Strengthen client outcomes by sharing insights, trends, and production updates.
- Support contributor engagement by providing guidance, feedback, and clear expectations.
- Improve project profitability by monitoring productivity, adjusting resources, and resolving blockers quickly.
- Improve data quality by executing quality management plans and driving continuous quality improvements.
- Support project improvements by incorporating input from clients, managers, and contributors.
You’re a Match If
- You manage operations through clear metrics and can balance speed, accuracy, and contributor experience.
- You can analyze quality and productivity trends, identify gaps and risks, and drive process improvements.
- You communicate with clarity, adapt to changing requirements, and work well with diverse audiences.
- You are organized, proactive, and able to manage multiple tasks and deadlines.
- You work well in collaboration with delivery teams, clients, and contributors.
- You are confident working in Excel and can handle more than simple spreadsheets.
Nice to Have
- Experience in project management, process improvement, or data analytics.
- Experience using Power BI.
- Prior experience in a production, operations, or call center environment.
Why You’ll Love Working Here
At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest-quality AI solutions for frontier models.
You’ll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You’ll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources and development opportunities to continue to build your capability over time.
About Appen
Appen has been a leader in AI training data for over 30 years. We specialize in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pre-training, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion.
Top Skills
Excel
Power BI
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The Company
What We Do
We help our clients enhance their best-in-class products and services around the world, including search engines, social media platforms, voice recognition systems, sentiment analysis, and eCommerce sites. All of that wouldn’t be possible without our team of more than 1 million flexible workers. The world of tech is moving fast, and we help our clients meet the ever-changing needs of their customers. We take pride in our diverse, international team and the flexible and full-time opportunities we offer.
