What You'll Be Doing:
- Collaborate with partners in the payments ecosystem, suppliers, and CloudWalk engineers to scope and implement new features that directly impact the acquiring and banking operation (covering capture, authorization, clearing, conciliation, and settlement).
- Drive operational excellence by monitoring and improving key performance indicators (KPIs), automating manual workflows, and enhancing customer satisfaction across all service layers.
- Design and implement AI-assisted solutions to streamline processes, detect anomalies, optimize decision-making, and increase scalability within our operations.
- Utilize AI tools such as ChatGPT, LangChain, or custom-trained models to automate routine tasks, generate business insights, and improve overall team productivity.
- Collaborate with engineering and data teams to build and refine machine learning models that support process intelligence, predictive analytics, and exception handling.
- Create and maintain structured documentation of processes, automations, and implemented controls to ensure scalability and knowledge sharing.
- Work alongside a high-performing team of analysts and engineers to identify opportunities for innovation and lead initiatives that elevate the quality and efficiency of our operations.
What You Need to Succeed:
- Advanced English,
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions in a fast-paced environment.
- Fast learner, with a hands-on and curious mindset to tackle ambiguous and complex problems.
- Programming knowledge, preferably in Python, to support automation and AI-driven initiatives.
- Proficiency in SQL for data extraction, reporting, and operational diagnostics.
- Experience or interest in working with AI tools, automation platforms, and low-code/no-code technologies is a strong plus.
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What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
