Global Card Issuance (GCI) has the directive of defining and carrying out the strategy and operation for American Express proprietary physical cards and payment devices across the globe through our portfolio of card manufacturing, card personalization, card delivery and other service partners.
As part of the Supply Chain Strategy & Transformation (SCST) team within GCI:
- You are responsible for planning and advancing the Card Issuance strategy, and its execution through data/research analysis and development of new projects.
- You will focus on collecting information and analyzing data to identify trends, patterns, and opportunities to optimize our card issuance supply chain and implement solutions to transform and improve our processes.
- Your objective will be to create and adapt a sustainable long-term strategy for our card issuance processes and partners which supports meeting our financial targets and our Blue Box goals, while maintaining healthy supplier relationships and an optimal supply chain environment.
- You will lead and coordinate the execution of initiatives
- Meet with internal business partners across the organization, including customer service, product, marketing, compliance, technology, legal counsel, finance, information security, and many others, to gather data and information for the purpose of identifying trends and patterns.
- Meet with external business partners like vendors or suppliers to understand the challenges and constraints of our card issuance processes.
- Analyze and evaluate the data using supply chain and engineering standard processes to identify potential solutions or transformations that may provide financial or operations benefit.
- Evaluate the status quo of our card issuance processes and propose a strategic long-term solution that would (1) fix the issue or challenge, (2) provide financial benefit to the organization or (3) improve cardmember experience.
- Develop business cases and project plans for leadership to review, using decks or slides to visually lay out a problem, the data, and the identified solution with its long-term benefits.
- Lead and complete approved projects by coordinating with internal and external business partners.
- Meet with leadership to provide relevant updates and changes
Minimum Qualifications:
- Strong project management experience and skills.
- Demonstrated ability to develop and deploy strategies.
- Results driven with the ability to effectively manage initiatives to completion.
- Adept at developing solutions, recommendations, and proposals.
- Strong interpersonal skills with the ability to work independently or in teams.
- Proven ability to build strong relationships and collaborate.
- Ability to communicate effectively in a clear and consistent manner.
- Sense of personal accountability and demonstrated self-starter.
- Strong problem solving and quantitative reasoning using superior analytical skills.
- Understanding or experience of quantitative and qualitative process analytics.
- Experience working and developing business and quality process management.
- Understanding or experience of manufacturing, supply chain and/or logistics.
- Experience in management or development of supply chain, industrial, systems or engineering processes.
- Strong Excel skills required
Preferred Qualifications:
- Experience in card issuance or card manufacturing is a plus.
- Bachelor’s in Industrial Engineering, Supply Chain Management, Systems Engineering, Engineering Management or equivalent preferred.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strong project management experience and skills
- Demonstrated ability to develop and deploy strategies
- Adept at developing solutions, recommendations, and proposals
- Strong interpersonal skills with the ability to work independently or in teams
- Proven ability to build strong relationships and collaborate
- Strong problem solving and quantitative reasoning using superior analytical skills
- Experience working and developing business and quality process management
- Understanding or experience of manufacturing, supply chain and/or logistics
- Experience in management or development of supply chain, industrial, systems or engineering processes
- Strong Excel skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
