Program & Transformation Director, Merchant Services COS

Job Description
Join JPMorgan Chase as a Program & Transformation Director and help shape the future of Merchant Services Client Onboarding and Servicing. You will lead transformative initiatives, drive execution, and foster innovation across a dynamic, multi-workstream environment. Collaborate with talented professionals and senior leaders to deliver impactful results. Experience career growth and professional development in a supportive, inclusive workplace. Be part of a team that values creativity, collaboration, and continuous improvement.
As a Program & Transformation Director, Merchant Services COS at JPMorgan Chase, you will oversee the execution of strategic programs within the Merchant Services Client Onboarding and Servicing business. Reporting to the Head of Transformation, you will orchestrate multiple workstreams and subworkstreams, ensuring alignment with business objectives. You will manage dependencies, drive cross-functional collaboration, and deliver results in a fast-paced environment. The role offers the opportunity to directly own critical subworkstreams and transition to managing a team as the program scales. You will play a key role in shaping program management and transformation practices.
This position focuses on leading high-impact programs that support the Merchant Services product set. You will build strong relationships with internal partners across product, design, technology, and business leadership. The role requires exceptional communication skills to influence and mobilize resources at all levels. You will champion innovation and contribute to the development of new policies and ideas. The position may begin as an individual contributor, with a likely transition to managing 4-6 VP-level team members within 12 months.
Job Responsibilities:

• Lead the transformation and execution of strategic plans into high-impact programs and projects for Merchant Services COS.
• Oversee and govern the progress of multiple related workstreams and subworkstreams, ensuring alignment with business strategy.
• Directly own and execute one or more critical subworkstreams, ensuring delivery against program objectives.
• Apply exceptional program management skills to plan, organize, and deliver complex initiatives on time and within scope.
• Drive clear, effective communication at all levels, tailoring messaging for executive leadership, stakeholders, and cross-functional teams.
• Foster a productive and inclusive work environment, building diverse teams and promoting continuous learning.
• Champion innovation by encouraging creative problem-solving and adoption of new technologies.
• Build and maintain strong relationships with internal partners to ensure successful program delivery.
• Manage conflict and facilitate discussions to create win-win solutions and drive consensus.
• Contribute to the development of new policies and ideas to enhance program management and transformation practices.
• Mentor team members to support their professional growth and enhance program management capabilities.

Required Qualifications, Capabilities, and Skills

• Minimum 10 years of relevant program management and transformation experience in a large organization, preferably within the financial sector.
• Proven ability to lead complex, strategic transformation programs and projects.
• Extensive experience managing multiple related workstreams and subworkstreams, with a focus on coordinating dependencies and cross-impacts.
• Exceptional program management skills, including planning, organizing, and delivering complex initiatives.
• Excellent storytelling and persuasion skills, with the ability to communicate complex ideas clearly and influence senior stakeholders.
• Advanced proficiency in cross-functional collaboration, working effectively across departments.
• Expertise in conflict management and resolution, with the ability to facilitate productive discussions.
• Experience driving change and managing stakeholders across product, technology, operations, and business leadership.
• Strong leadership skills, with the ability to mobilize resources and drive execution.
• Demonstrated ability to foster an inclusive work environment and build diverse teams.
• Ability to deliver results in a fast-paced environment, both as an individual contributor and as a manager.

Preferred Qualifications, Capabilities, and Skills

• Previous experience with Merchant Services products and client onboarding or servicing programs.
• Experience in product development life cycle, strategic planning, and change management.
• Ability to create high-quality senior/executive level program materials for decision-making.
• Willingness to travel as needed for key partner discussions.
• Experience mentoring team members for professional growth.
• Familiarity with innovative technologies and approaches in program management.
• Strong analytical and problem-solving skills.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.