Program Support Specialist

Posted 24 Days Ago
Be an Early Applicant
Vista, CA, USA
In-Office
24-26 Hourly
Entry level
Healthtech • Social Impact
The Role
Provides administrative and programmatic support for community healthcare programs. Maintains databases, tracking systems, forms, and documentation; conducts quality reviews and audits; coordinates participant screening, enrollment, referrals, outreach, and follow-up; supports program staff; and engages youth, families, referral partners, and stakeholders using trauma-informed and strengths-based approaches.
Summary Generated by Built In
Overview

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.


As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.


✨For eligible employees, benefits include:✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan 

Why VCC?

• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

• A robust training & development culture to help you grow and advance your career.

• A workplace built on respect, collaboration and passion for care.

Responsibilities

What You'll Do

Provides administrative and programmatic support to one or more programs. Implement and monitor project workplan including documentation and data collection, participant engagement, and adherence to program requirements.

  • Perform quality-assurance activities, including audits and review of program documentation.
  • Conduct routine reviews of program tracking systems to monitor completeness, accuracy, and compliance with program requirements.
  • Maintain program databases, tracking tools, and other administrative systems to ensure information is current, complete, and accurate.
  • Provide administrative follow-up and technical support to program staff related to documentation and other program and VCC requirements.
  • Assist with the development, maintenance, and organization of program forms, procedures, resource materials, and other program documentation.
  • Maintain familiarity with VCC programs and services, and community resources to support referrals, and linkages for participants.
  • Coordinate participant screening, intake, enrollment, and referral tracking.
  • Conduct outreach, engagement, and follow-up activities with youth, families, referral partners, and other stakeholders to support participant enrollment, engagement, and retention.
  • Utilize youth development, peer support, trauma-informed, and strengths-based approaches when engaging participants and supporting program activities.
  • Participate in program meetings and other activities necessary to support effective program operations.
  • Perform other duties as assigned
Qualifications

Minimum Qualifications

  • Associate degree in health education, social services, human services, behavioral sciences, education, youth development, or a related field, or an equivalent combination of education and relevant experience.
  • Experience with Microsoft Excel, electronic records, databases, and/or other program data-tracking systems.
  • Demonstrated ability to organize and maintain accurate records, manage multiple priorities, track deadlines, and follow through on assigned responsibilities with attention to detail.
  • Ability to review information for completeness and accuracy, identify discrepancies or missing information, and appropriately follow up to resolve outstanding items.
  • Experience working with youth, families, underserved communities, and/or populations served by the program.

Preferred Qualifications

  • Bachelor's degree in health education, public health, social work, psychology, sociology, education, human services, or a related field.
  • Experience working in youth mentoring, juvenile justice, violence prevention, behavioral health, community health, or youth development programs.
  • Experience training, coaching, or providing technical guidance to direct service staff or volunteers.
  • Knowledge of community resources and services available to youth and families.
  • Bilingual English/Spanish

Required Skills/Knowledge/Abilities

  • Ability to present information effectively both orally and in writing to individuals and groups from various cultural, ethnic and educational backgrounds
  • Ability to interact with all VCC personnel and the public in a professional manner
  • Experience/familiarity with computers, business e-mail, communication systems, data entry skills and internet search capabilities; basic knowledge in Microsoft Office products, specifically Word and Excel
  • Ability to work independently, take initiative and be proactive
  • Ability to analyze, prioritize and meet deadlines
  • Ability to track and manage time effectively
  • Ability to plan and facilitate internal and community meetings
  • Ability and willingness to meet the organization’s attendance and dress code policies
  • Ability to handle confidential materials and information in a professional manner
  • Excellent customer service skills and commitment to providing the highest level of customer satisfaction
  • Good verbal and written skills necessary for communication with patients/clients, clinicians and other staff

Pay Range

  • $24.00 - $26.00 Depending On Experience

Skills Required

  • Associate degree in health education, social services, human services, behavioral sciences, education, youth development, or a related field, or equivalent education and relevant experience
  • Experience with Microsoft Excel, electronic records, databases, or program data-tracking systems
  • Ability to organize and maintain accurate records, manage multiple priorities, track deadlines, and follow through with attention to detail
  • Ability to review information for completeness and accuracy, identify discrepancies or missing information, and follow up to resolve outstanding items
  • Experience working with youth, families, underserved communities, or populations served by the program
  • Bachelor's degree in health education, public health, social work, psychology, sociology, education, human services, or a related field
  • Experience in youth mentoring, juvenile justice, violence prevention, behavioral health, community health, or youth development programs
  • Experience training, coaching, or providing technical guidance to direct service staff or volunteers
  • Knowledge of community resources and services available to youth and families
  • Bilingual English and Spanish
  • Ability to present information effectively orally and in writing to people from varied cultural, ethnic, and educational backgrounds
  • Professional interaction with personnel and the public
  • Computer, business email, communication systems, data entry, internet search, Microsoft Word, and Microsoft Excel skills
  • Ability to work independently, take initiative, and be proactive
  • Ability to analyze, prioritize, and meet deadlines
  • Ability to track and manage time effectively
  • Ability to plan and facilitate internal and community meetings
  • Ability and willingness to meet attendance and dress code policies
  • Ability to handle confidential materials and information professionally
  • Excellent customer service skills and commitment to high customer satisfaction
  • Good verbal and written communication skills for interaction with patients, clients, clinicians, and staff
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The Company
HQ: Vista, CA
502 Employees
Year Founded: 1972

What We Do

Vista Community Clinic (VCC) is a private, nonprofit healthcare provider serving communities in San Diego, Riverside, and Orange counties. Since 1972, it has focused on accessible, affordable care for people facing economic, social, or cultural barriers. Its services include primary and family medicine, pediatrics, prenatal and women’s health, dental care, optometry, behavioral health, chiropractic care, podiatry, health education, and insurance enrollment assistance.

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