The Program Support Coordinator will be responsible for the clerical and/or data support functions of the review departments. This individual interacts with staff of assigned hospitals regarding notification of monitoring dates and review determination notifications sent to hospitals. Duties include but are not limited to:
- Responsible for the clerical/data functions for an assigned group of hospitals.
- Sort sample selection and provide notification of monitoring dates to hospitals.
- Forward and track monitoring forms and information sent to hospitals for IPRO staff to utilize.
- Conduct support review tasks as required - i.e. request charts, set up charts and forms for PRA/MRA and PC review, send and receive charts to review and physician consultants, send out pre-denial/final determinations and appeals, maintain files and hospital logs, prepare copies for distribution/mailing for retrospective reviews, cost outliers and special studies.
- Responsible for typing physician consultant responses such as approved or denied cases at all levels when necessary as well as proofing of typing.
- Screen telephone calls from hospitals for retrospective areas, cost outliers, special studies, PASRR and IPRA.
- Maintain files and records of the department or of assigned/designated hospitals.
- Assist team members to maintain adequate flow of department responsibilities.
- Maintain consistent emphasis on customer satisfaction both internal and external to maintain a working quality system and continued improvement.
This position requires working on-site at the Jericho, NY office.
QUALIFICATIONS:
- Computer proficiency with excellent typing skills. Basic knowledge of data entry functions.
- Knowledge of correct grammar. Familiarity with medical terminology is preferred.
- Good communication skills (written and verbal) with a professional telephone etiquette and demeanor.
- Good interpersonal skills with the ability to interact with various levels of internal and external customers.
- Good time management skills with the ability to prioritize work and work independently.
- Ability to lift a minimum of 25 lbs.
EDUCATION & EXPERIENCE:
- High School Graduate or equivalent, required. Some college or secretarial school (with a focus on medical terminology), preferred.
- Two years of related experience.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The hourly range for this position is $20.24-$21.24. Actual salary range and/or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget.
The salary range and/or hourly rate listed does not include other forms of compensation or benefits.
IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status, or any other category protected under applicable law.
Skills Required
- High school diploma or equivalent
- Two years of related experience
- Computer proficiency
- Excellent typing skills
- Basic knowledge of data entry functions
- Knowledge of correct grammar
- Good written and verbal communication skills
- Professional telephone etiquette and demeanor
- Good interpersonal skills with internal and external customers
- Good time management and prioritization skills
- Ability to work independently
- Ability to lift a minimum of 25 pounds
- Familiarity with medical terminology
- Some college or secretarial school focused on medical terminology
What We Do
IPRO is a non-profit organization that works with government agencies, providers and patients to implement innovative programs that bring policy ideas to life. For more than 40 years we’ve made creative use of clinical expertise, emerging technology, and data solutions to make the healthcare system work better. IPRO holds contracts with federal, state, and local government agencies, as well as private-sector clients, in more than 34 states and the District of Columbia. IPRO is headquartered in Jericho, NY and also has offices in Albany, NY; Hamilton, NJ; and Beachwood, OH. IPRO’s staff of more than 300 professionals includes physicians, registered nurses, mental health professionals, epidemiologists, biostatisticians, data analysts, medical record reviewers, health policy experts, pharmacists, coding professionals, claims analysts, auditors, programmers, systems analysts, web technology experts, and healthcare communications specialists. IPRO also retains a network of more than 300 board-certified physician consultants.
