Program Supervisor (8092)

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients.  In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. ​Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.

HOPE  ~  HEALTH  ~  HEALING

Under supervision of Program leadership, the Program Supervisor plans, organizes, and directs the activities of the assigned Terros Health - Community Living Program/Flexcare Program location in providing clinical therapeutic services to an adult population composed of substance-using, SMI, dual-diagnosed and/or referred persons. The Program Supervisor is responsible for the overall performance of the assigned location and employees, to include performance management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation.

Full-Time Employed: 40 hours/week

M-F 8:30a - 5:30p

Location: 8th St and Indian School, Phoenix, AZ 85014

Additional Language Differential Pay Available

Full Benefits Package, including 401K

Generous PTO/Sick Time (4+ weeks in year 1)

Duties Include:

• Directs program functions; implements standards, policies, and procedures governing the performance of the program
• Revises services according to demonstrated client need and the program’s contractual requirements
• Develops and implements site-specific plans that support Terros Health's strategic plan
• Develops program goals and objectives
• Defines and recommends objectives at site and issues specific objectives to direct reports
• Refers to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilities
• Coordinates communication and collaborates with other components of the organization and outside agencies involved with the program
• Seeks mutual agreement on problems involving coordination
• Consults with all segments of management responsible for policy or action
• Keeps supervisor and employees informed as to program plans and progress
• Fosters strong community relations and maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services
• Collects and maintains quality improvement data and program performance measurements
• Generates and maintains medical, organization, and program records including conducting preliminary and followup audits
• Requests and receives information, and updates information/forms according to established formats and timelines
• Selects and maintains qualified employees in all assigned program positions
• Provides orientation and on-the-job training for direct reports
• Ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood
• Identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as required

Benefits & Wellness:

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights, hotels, movies and more
• Additional language pay differential

A bachelor’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two years; OR 
A non-behavioral health field bachelor’s degree and a combination of coursework in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling four years; OR
A high school diploma/GED and a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six years.
One year of supervisory experience, in a behavioral health setting preferred.
Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
Valid AZ Driver License. Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy
Minimum 1 year recovery from drugs and/or alcohol.
Minimum typing speed of 25 wpm.
Must pass background check, TB test and other pre-employment screening.

• Education/Experience:
  • High School Diploma or GED, as well as a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six (6) years, OR
  • An associate’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling four (4) years, OR
  • A bachelor’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two (2) year, OR
  • A master’s degree in the behavioral health field.
• A minimum of 1 year supervisor experience, preferred.
• Customer service skills, excellent oral and written communication skills.
• Ability to utilize critical thinking skills and work independently, with flexibility, and within prescribed deadlines.
• Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.
• Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 4 years driving experience, and meet requirements of Terros Health’s driving policy
• Must have a valid Arizona Level One Fingerprint Clearance Card or apply for an Arizona Level One Fingerprint Clearance Card within 7 working days of assuming role.
• Must pass background check, TB test and other pre-employment screening.
• Must pass a typing assessment with a speed of at least 25 wpm.