At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.
From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.
What the job involves:
The Program Management Specialist plays a critical role in exceeding customer expectations through proactive oversight and hands-on program management. You'll work closely with Program Managers, managing issue tracking systems, monitoring data dashboards, and interpreting technical geospatial documentation to ensure programs run smoothly. This role will advocate for clients, ensuring their operational needs are met and exceeded through both analytical rigor and field verification.Use your data skills and technical knowledge to proactively identify program issues, interpret complex geospatial data, and make impactful recommendations that optimize program performance.
Responsibilities:
Manage client issue tracking systems, triaging incoming concerns and routing them to appropriate internal stakeholders for resolution.
Proactively monitor data dashboards and analytics tools to identify program-related issues before they impact clients, alerting relevant stakeholders to take preventative action.
Interpret and analyze technical configuration documentation based on client and internal stakeholder feedback, ensuring accuracy and alignment with operational requirements.
Conduct field verification activities to validate program implementation against documented specifications, requiring local presence and willingness to travel within the service area.
Provide data-driven recommendations and informed decisions to stakeholders based on thorough analysis of program metrics and operational performance.
Manage all aspects of client documentation, from creation and compliance to feedback collection, formatting, and final client approval.
Build strong, lasting relationships with clients, proactively engaging them to maintain alignment on goals and needs.
Respond promptly to client requests and strategically coordinate fulfillment with cross-functional teams.
Travel Requirements:
Based in NYC with travel throughout the five boroughs, you'll conduct field verification, provide data-driven decisions to stakeholders, and directly influence program success through your analytical insights and client advocacy.
Required Qualifications:
3+ years in customer service, analysis, project management, client relations, or equivalent.
Proficiency in Microsoft Office Suite or Google Suite
Strong analytical skills with experience interpreting technical documentation and data visualization tools.
Ability to thrive in both collaborative and independent environments.
Embrace change and readily adjust to new situations and challenges.
Skilled in analyzing data and conducting independent research to solve problems and gain insights.
Proven ability to develop and maintain positive, professional relationships.
Excellent communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams.
Preferred Qualifications:
A Bachelor's degree in a related field (e.g., Business Administration, Communications) is a plus.
3+ years in customer service, analysis, project management, client relations, or equivalent.
Prior experience in account management or project coordination demonstrates your ability to manage client relationships and projects successfully.
Experience with issue tracking systems (e.g., Jira, Asana, ServiceNow) or project management tools.
Familiarity with public transportation data standards, including General Transit Feed Specification (GTFS) formats.
Experience working with geospatial annotation files, including Keyhole Markup Language (KML) or similar geographic data formats.
Skills Required
- 3+ years in customer service, analysis, project management, client relations, or equivalent
- Proficiency in Microsoft Office Suite or Google Suite
- Strong analytical skills with experience interpreting technical documentation
- Excellent communication skills, both written and verbal
Hayden AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hayden AI and has not been reviewed or approved by Hayden AI.
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Fair & Transparent Compensation — Pay is described as competitive for senior technical roles, with multiple posted ranges and wage baselines converging around high six figures. Equity and a company-wide bonus plan are also referenced as parts of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage for employees and dependents is consistently listed, alongside FSA/DCFSA options. Some listings indicate very high employer premium coverage depending on role and location.
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Retirement Support — A 401(k) plan with an employer match is repeatedly cited as a standard component of the package. The presence of a stated match suggests a more structured retirement benefit than many early-stage startups.
Hayden AI Insights
What We Do
Artificial intelligence is already impacting almost every aspect of our lives. But cities still rely on outdated technologies that are too expensive to scale and unable to deliver on their promise. As a result, streets are becoming unsafe, and cities are becoming unmanageable. Hayden AI was founded on the belief that by combining mobile sensors with artificial intelligence, we can help governments bridge the innovation gap while making traffic flow less dangerous and more efficient. Led by a team of experts in machine learning, data science, transportation, and government technology, we’ve developed the world’s first autonomous traffic management platform — simultaneously serving citizens and multi-agency missions to help cities become safer and more sustainable.
