Description
Make a Difference Every Day. Build a Career with Purpose.
Are you an organized, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting a mission-driven team? DECI is seeking a Program Services Administrative Assistant to play a vital role in helping individuals achieve greater independence, employment success, and community inclusion.
In this position, you'll be at the heart of our Program Services team - providing administrative support, coordinating essential documentation and authorizations, maintaining confidential records, and helping ensure exceptional service delivery. If you are proactive, tech-savvy, and passionate about making a positive impact, we would love to hear from you!
Why Join DECI?
- Meaningful work that changes lives
- Collaborative and supportive team environment
- Opportunity to contribute to programs that empower individuals with disabilities
- Professional development and ongoing training opportunities
- Diverse responsibilities that keep every day engaging and rewarding
What You'll Do
As the Program Services Administrative Assistant, you will serve as a key resource for the Program Services Department by:
Administrative & Program Support- Providing administrative and clerical support to Program Services staff.
- Working closely with service coordinators, clients, and DECI team members to ensure smooth daily operations.
- Taking meeting minutes and maintaining departmental procedures and documentation.
- Serving as a backup for the front switchboard as needed.
- Coordinating service authorization requests and tracking required documentation.
- Entering authorizations accurately and promptly into Intuition/Vertex systems.
- Maintaining organized, secure, and confidential electronic and paper client records.
- Ensuring ratings, standards documentation, and Department of Labor paperwork are completed and maintained in compliance with requirements.
- Verifying Medicaid eligibility for clients on a monthly basis.
- Maintaining up-to-date program service templates, lists, and records.
- Assisting with outcomes reporting, data compilation, and chart creation.
- Managing customer satisfaction, employer satisfaction, and visitor surveys.
- Supporting audit preparation and documentation reviews.
- Producing DECI's quarterly newsletter, highlighting client achievements, employment success stories, and opportunities for competitive employment.
- Supporting communication initiatives that celebrate positive outcomes and organizational accomplishments.
- Leading record-updating projects and electronic document management efforts.
- Assisting with CARF survey preparation, data organization, agenda development, and quality improvement planning.
- Maintaining strict confidentiality of all client and organizational information.
- Assisting individuals served by DECI as needed.
- Supporting special projects and other duties as assigned.
Join Our Mission
At DECI, every role contributes to helping individuals reach their goals and achieve greater independence. If you're looking for a rewarding administrative career where your work truly matters, we encourage you to apply today.
Be part of a team that is changing lives, creating opportunities, and building stronger communities - one person at a time.
Requirements
QUALIFICATIONS
- High school diploma/GED with additional business-related training. Associate's Degree preferred.
- Minimum two years’ experience in an administrative or other related position. A degree may substitute for years of experience.
- Exceptional computer skills required. Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Access, is required.
- Typing proficiency.
- Excellent communication skills, business writing skills, use of grammar, and proofreading/editing ability.
- Understanding of the strict confidentiality of information.
- Ability to understand and follow verbal and written instructions independently, plan and organize work.
- Excellent organizational skills. Must be able to schedule and prioritize assignments and juggle multiple tasks. Must have initiative. Flexibility in work and thought is essential.
- Ability to assist with disabled clients in an emergency.
Preferred Qualifications
- Associate's Degree in Business Administration or a related field.
- Experience working in a healthcare, nonprofit, human services, or disability services environment.
Skills Required
- High school diploma or GED with additional business-related training
- Associate's degree
- Minimum two years' administrative or related experience (degree may substitute)
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Experience entering authorizations into Intuition/Vertex
- Typing proficiency
- Excellent communication, business writing, grammar, proofreading and editing skills
- Strong organizational skills; ability to plan, prioritize, and manage multiple tasks
- Understanding of and ability to maintain strict client confidentiality
- Ability to assist disabled clients in an emergency
- U.S. citizen or authorized to work in the U.S.
- Completion of required trainings (company certifications/registrations; may include First Aid, CPR, Bloodborne Pathogens)
What We Do
Durham Exchange Club Industries (DECI) is a nonprofit organization based in Durham, North Carolina, dedicated to empowering adults with intellectual, developmental, and vocational disabilities. DECI helps individuals achieve self-worth and independence by providing job training, vocational evaluation, and employment placement through on-site production centers and community business partnerships, enabling clients to gain meaningful paid work experience.
