Program Screener

HVAF of Indiana houses, supports, and advocates for all veterans and their families to help them achieve the best possible quality of life.

Position:  Program Screener

Department:  Operations

Reports to:  RRH Coordinator

Classification:  Regular, Full-time, Exempt, 40 hours per week

Conditions:  Regular schedule Monday-Friday will be established

Salary Range:  $45,000 to $48,000

Our Screening Team is a multi-member team that is tasked with interfacing with our clients at the point of a housing crisis.  This Screener role requires front-line interventions to gather vital client information, triage client circumstances, and provide crisis interventions for veteran households.

Principal Duties and Responsibilities

• Works and collaborates with team members and community partner agencies to help identify, evaluate, and assist potential and current clients
• Conducts initial phone screenings of referrals and determines eligibility for RRH programs
• Tracks referrals and outcomes of client screenings
• Completes Coordinated Entry System (CES) assessments for RRH clients
• Maintains client records and documents services in HMIS, per agency standards
• Works with potential clients to obtain identification documents and other needed documentation
• Connects with all clients that present at or are referred to HVAF with a need of housing, including those not specific to Rapid Rehousing
• Meets with walk-in veterans on an as-needed basis
• Collaborates with team members to update, create, and/or execute new procedures
• Coordinates with referral partners and establishes connections with new resources
• Locates appropriate resources for clients and makes appropriate referrals
• Attends community meetings to staff clients and act as agency liaison, specifically weekly Case Conferencing meetings
• Actively engages with clients and actively maintains timely communication with clients, colleagues, supervisors, and community partners

Education/Experience/Skills Required

• Bachelor’s degree in a related field is required; Social Work degree is preferred
• Must have a valid Indiana driver’s license and be eligible for HVAF’s auto insurance at all times during employment per insurance carrier’s requirements
• Must be able to complete a background screening with an acceptable outcome
• Ability to lift, move, and organize items up to 45 pounds
• Willingness to be flexible and cooperative
• Ability to work independently with strong problem-solving skills and effectively collaborate with other teams and departments within the agency
• Acquired knowledge of all HVAF programs, understanding of programs, and ability to refer to HVAF programs
• Demonstrated strong understanding and comprehension of programs and community resources
• Demonstrated strong interpersonal skills and can effectively communicate verbally, in writing, and in presenting
• Demonstrated strong time management skills and ability to prioritize according to urgency and deadlines
• Knowledgeable of and able to provide referrals to other community resources
• Knowledgeable of the factors associated with homelessness, substance abuse, and mental illness
• Maintain a positive attitude and demeanor in all situations
• Demonstrate proficiency in Microsoft Outlook, Word, and Excel
• Dedication and commitment to the agency and to helping people

The above statements are intended to describe the general nature and level of work required of this position.  This is not an all-inclusive list of all responsibilities, duties and skills required.  Other duties may be assigned as necessary to complete the overall objectives of HVAF of Indiana, Inc.’s mission.