The Role
The Program Manager guides ICAM-ES III, managing teams and resources, overseeing Agile delivery, communications, and stakeholder engagement, ensuring compliance and effective training.
Summary Generated by Built In
Company Overview
Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.
Job Overview
The Program Manager serves as the primary operational leader for the ICAM-ES III effort, responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a DevOps and Agile delivery environment. This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI/UX, and staffing in close coordination with Federal ICAM leadership
This role will be a full-time position with work performed primarily offsite, though travel to the USCIS Headquarters located at 5900 Capital Gateway Drive, Camp Springs, MD 20588 will be required on an as-needed basis. Core hours will be Monday-Friday: 7:00 AM - 6:00 PM EST, and after-hours support for emergency incidents will be required as needed by USCIS. Position is contingent upon award and client approval.
Primary Duties
Contract Management & Government Relations
Clearance
Salary Range
Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.
Job Overview
The Program Manager serves as the primary operational leader for the ICAM-ES III effort, responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a DevOps and Agile delivery environment. This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI/UX, and staffing in close coordination with Federal ICAM leadership
This role will be a full-time position with work performed primarily offsite, though travel to the USCIS Headquarters located at 5900 Capital Gateway Drive, Camp Springs, MD 20588 will be required on an as-needed basis. Core hours will be Monday-Friday: 7:00 AM - 6:00 PM EST, and after-hours support for emergency incidents will be required as needed by USCIS. Position is contingent upon award and client approval.
Primary Duties
Contract Management & Government Relations
- Manage and coordinate all ICAM teams; report high-level status of major initiatives to ICAM and CISO leadership
- Provide CISO and DCISO quarterly briefings on ICAM accomplishments and planned activities
- Respond to data calls and inquiries from USCIS/DHS stakeholders on ICAM-relevant matters
- Support internal and external reporting and audit activities (including oversight bodies such as DHS, OIG, GAO, and Congress), in coordination with the ICAM ITPM Audit Liaison
- Establish and maintain team norms and practices, including standardizing Agile tool usage (Jira, Confluence, GitHub, Microsoft Teams)
- Manage risk through a risk management plan and an active risk registry
- Lead collaborative solutioning between contractors and Government stakeholders to drive innovative ICAM advancements
- Track open impediments, action items, and change requests; drive issue resolution with teams and Federal leads
- Establish governance and stakeholder engagement processes for ICAM programs and releases
- Develop communications and marketing approaches (ICAM Community of Practice, newsletter, SharePoint collaboration site, and other channels)
- Develop and maintain ICAM SOPs supporting federally mandated ICAM policies and processes
- Maintain the ICAM SharePoint site housing SOPs, artifacts, and process descriptions
- Coordinate User Acceptance Testing (UAT) as required
- Develop learning and training tools for ICAM team members and customers
- Develop procedure documents for the USCIS Service Desk to support ServiceNow inquiries
- Establish a training and Duty Officer certification process and ensure requirements are met before personnel assume roles
- Coordinate and schedule support functions to ensure 24x7 coverage
- Manage all contractor resources and supervise contractor staff performance
- Maintain ICAM org charts and staffing plans; manage recruiting to ensure full staffing across ICAM teams
- Ensure the CO and COR are notified of each contract employee termination/resignation within five (5) days of occurrence
- Optimize UI/UX across ICAM applications, including Section 508-compliant, mobile-responsive web applications
- Ensure Section 508 conformance validation occurs within each iteration and release containing UI functionality
- Ensure web-based components are tested using the DHS Trusted Tester methodology by DHS-certified Trusted Testers (provide certification IDs upon request)
- Oversee Section 508 deliverables, including Test Plans, Test Results, and Accessibility Conformance Reports (ACRs)
- Submit quarterly reporting identifying Trusted Tester population details and provide updates within 10 working days of any population change
- Manage deliverable routing and acceptance cycle with the ICAM Branch Chief, ICAM Federal Leads, CO, and COR
- Track Government review timelines and manage resubmission timelines
Required Qualifications
Education & Experience
- Candidates must possess a minimum of ten (10) years of progressively responsible program or project management experience, including at least five (5) years leading complex federal (or similarly regulated) IT/cybersecurity programs with multiple stakeholders and cross-functional delivery teams
- Bachelor’s degree in Business, Information Technology, Engineering, Management, or a related discipline is required; in lieu of a degree, candidates must possess fourteen (14) years of progressively responsible experience described above
- Ability to document and demonstrate certification, experience, and ICAM-related knowledge as part of Key Personnel qualification submission requirements
- Understanding of and familiarity with working in an Agile environment
- PMP Certification (Active)
- Strong written and verbal communication skills, including executive briefing development and facilitation
Core Skills
- Proven ability to manage program execution across multiple Agile teams, balancing roadmap delivery, operations, governance, and stakeholder communications
- Demonstrated experience with Agile delivery tooling governance (Jira, Confluence, GitHub, Microsoft Teams)
- Master’s degree in Business, Information Technology, Engineering, Management, or a related discipline is preferred
- Experience supporting Federal ICAM programs and implementing identity, authentication, authorization, and access governance capabilities (for example SSO, RBAC, OAuth/OIDC, PKI)
- Technical acumen supporting Java-based applications and modern DevOps delivery stacks
- Experience driving Section 508 compliance execution (planning, testing coordination, reporting)
Clearance
- Must be able to obtain and maintain the DHS/USCIS required clearance level and complete all suitability/onboarding requirements
Salary Range
- $80,000 - $122,000
Top Skills
AI
Confluence
Devsecops
Git
JIRA
Machine Learning
Microsoft Teams
Servicenow
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The Company
What We Do
Development InfoStructure, LLC. (Devis) is a leading provider of IT consulting services and solutions to the Federal, State and Local Governments, as well as the international development community.
Devis helps maximize your return on IT investment by:
1) working with the best-adapted programming languages, databases and other solutions for your specific project;
2) actively supporting the open source community; and
3) using and promoting open technology standards.
Devis has extensive experience with world wide software deployments and support.
Our systems operate in more than 80 countries, and in every federal department. Devis-built systems involve the full vertical spectrum of users from data entry clerks to Governement managers to Congress
