ABOUT THE ROLE
As the Program Manager for Global Member Support, you’ll be at the heart of driving our Member Support operations to new heights. You will own the intake and prioritization of high-impact projects, working hand-in-hand with cross-functional teams to create seamless communication, ensure alignment with our bold strategic goals, and deliver outstanding results. As a key face of the Member Support team, you’ll be a go-to leader across the business, making sure the voice of the customer is heard and championed in every project and launch. You'll dive into collaboration with internal Member Support teams, leading the discovery and scoping of new initiatives, setting clear expectations, managing projects and charting timelines that empower others to execute flawlessly. Your role will be accountable to ensuring every project stays on track, meets our ambitious goals, and elevates both our operational excellence and customer experience to the next level.
YOUR DAILY IMPACT AT PELOTON
- Project Intake and Prioritization: Manage the intake of Member Support projects, prioritizing based on strategic goals, resource availability, and business impact. Projects may vary in scope, from regional processes to large, cross-functional initiatives.
- Cross-Functional Communication: Act as the primary liaison between Member Support and other teams for projects, ensuring clear communication about objectives, status, risks, and outcomes. You will bridge gaps and connect peers and partners with essential information.
- Project Discovery and Scoping: Lead the discovery and scope definition of new initiatives. You will be given complex problems and strategic objectives, and will determine the right analyses and insights to ensure the correct business, product, or technology decisions are made.
- Strategic Alignment and Execution: Ensure all project executions are aligned with the Global Member Support strategic plan, and drive impact on business and/or technology outcomes. You will influence the direction of the team’s efforts, identifying risks and constraints, and delivering actionable plans.
- Customer Advocacy: Act as the voice of the customer for all projects and launches, ensuring customer needs are considered in every decision.
- Leadership and Influence: Influence the big picture by setting technical and strategic direction for Member Support Process + Content team members. You are learning how to influence senior leadership while educating others on best practices, mentoring peers, and growing your cross-functional leadership.
- Collaboration and Impact: Collaborate across teams to achieve goals and ensure that objectives are clearly understood. You will proactively engage with feedback, share expertise, and build cross-cultural connections. You embody and teach company values, promoting a culture of inclusion and empathy.
- Risk Management and Reporting: Identify potential risks and blockers early on, and provide concise communication to leadership, including timelines, ownership, and milestones.
YOU BRING TO PELOTON
- 4+ years of experience with program management, management consulting, corporate strategy or business operations
- Experience working on large scale initiatives with multiple work streams and diverse teams
- Strong influencing skills and ability to collaborate with various partners cross functionally
- Proven ability to operate effectively in a rapidly changing and problem-solving environment
- Strong communication and presentation skills with a diverse set of business and technical stakeholders
- Bias for action to move quickly and take ownership of initiatives through completion
- Self-awareness and openness to feedback from all levels of the organization
#LI-EV1
ABOUT PELOTON:
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected]
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
What the Team is Saying
What We Do
Peloton is the largest interactive fitness platform in the world with a loyal community of more than 6.9 million Members.
Founded in 2012 and headquartered in New York City, Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.
People often ask is what a Peloton actually is. It’s a cycling term for a pack that works together to fight the wind—and that's exactly what we do every day. We are a vertically integrated company comprised of team players working together across hardware, software, content, retail, apparel, music, logistics, and more. If you ask what unites and drives us, it’s our unwavering ambition to make a positive impact – for our members, for our communities, for our business, and for each other.
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Peloton Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Hybrid Working Policy requires team members in US office-based roles to be in the office every Tuesday, Wednesday and Thursday.
