Program Manager

Job Summary:

The senior program manager plans, organizes, monitors, and oversees one or more strategic projects that are usually very large and complex in scope, budget and team. S/he identifies and requests necessary personnel and financial resources, determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together for the success of project. The senior program manager is responsible for tracking progress on tasks while comparing it to what was planned. S/he also ensures appropriate management of the OTC value chain throughout the life of the program. S/he also should have a foundational understanding of Agile methodologies and practices.

General Program Manager/RTE Functions:

• Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Leads the development and management of the project work plan, including work sequencing, work breakdown structure, work delivery schedule, and resource allocation.
• Delegates tasks and responsibilities to appropriate personnel.
• Identifies and resolves issues and conflicts within the project team.
• Adheres to Allegis Group system development lifecycle (SDLC) and Project Management Lifecycle (PMLC).
• Adheres to methods, procedures and quality objectives including metrics for assessing progress and provides recommendations on process improvements.
• Identifies and manages project dependencies and critical path.
• Proactively manages changes in project scope, identifies potential risks, and devises contingency plans to ensure that the project remains within specified scope and is within time, cost and quality objectives.
• Informs stakeholders of project schedule, risks, and issues or changes to the plans, proactively.
• Provides visibility and status of work units to the customer on a timely basis.
• Builds, develops, and grows any business relationships vital to the success of the project.
• Contributes to process and methodological improvement based on performance analysis, lessons learned, project archives, etc.
• Aggregates team objectives into Program PI Objectives and publishes for visibility and transparency.
• Assists with economic decision-making by Epic estimation by teams and rollup to program level visibility, managing WSJF processes, and with program execution.
• Constantly inspect the process, discover and address the major concerns.
• Drives program-level continuous improvement via retrospectives.
• Encourages team and program level Quality Practices and Communities of Practice around Agile, Scrum, and Agile program management.
• Escalates impediments.
• Establishes the annual calendars for Sprints, Program Increments, and all other Agile and Agile artifacts.
• Facilitates PI planning events, PI planning readiness; Vision, backlogs and facilities, PO Sync and Scrum of Scrums.
• Helps manage risk and dependencies.
• Maintains proper communication with all the technical and non-technical teams involved.
• Participates in enterprise program management improvement and standardization activities.
• Provides input on resourcing to address critical bottlenecks.
• Reports status to Release Management.
• Responsible for program planning, demo, inspection and adaption, synchronization, release planning and improvement planning.
• Work with execution team and tracking team to record risks, reports and metrics.

Supervisory or Management Responsibility:

• Coaches, mentors, motivates and supervises project team members and influences them to take positive action and accountability for their assigned work.
• Provides the team with constructive feedback as it pertains to project performance.
• Coordinates project administrators or coordinators assigned to deliver sub-projects of a complex project managed by the senior project manager.
• Provides the resource manager with assessments of the project team members for training plans, bonus reviews, and performance appraisals.
• Manages vendors, assigns activities, and coordinates efforts during the development and support of IT solutions. Ensures vendor staff responsibilities are clear.
• Provides direction, prioritization, and guidance on project activities to meet project targets.
• Guides and mentors other project managers regarding structured methodologies and best practices, as well as their usage to resolve issues encountered in real projects.

Budget Responsibility:

• Develops detailed project budget and gains approval.
• Tracks and reports project expenses against forecasted budget.
• Partners with stakeholders to adjust budget based on agreed upon action plan.

Decision Making Level:

• Responsible for decisions related to the project. Specifically, but not exclusively, in regards to work sequencing, resource skill requirements, budget development, communication, and risk escalation.

Minimum Education and/or Experience:

• B.S. in Computer Science, Business, or related major or equivalent business experience.
• 10+ years of IT / business experience.
• 10+ years of IT project management.
• Proven track record of managing projects and/or programs.
• Project Management Professional (PMP) certification or successful completion of a recognized project management curriculum.
• Experience with projects in multiple technologies and functions.

Requisite Abilities and/or Skills:

• Advanced knowledge of PMBOK and effective application of project/program management methodologies.
• Knowledge of PMLC, SDLC, ITIL processes.
• Knowledge of organizational change management principles.
• Knowledge of customer service fundamentals.
• Ability to think critically and solve problems.
• Exceptional interpersonal skills; the ability to work well with people from many different disciplines.
• Ability to develop consensus amongst diverse groups.
• Strong presentation and written communication skills.
• Knowledge of project budgeting and accounting.
• Experience with ERP strongly recommended; banking modules and experience a plus.

Core Competencies:

• Approachability
• Business Acumen
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Functional/Technical Skills
• Integrity and Trust
• Peer Relationships
• Self-Development

Management Competencies:

• Building Effective Teams
• Conflict Management
• Decision Quality
• Developing Direct Reports
• Hiring and Staffing
• Informing
• Managing Diversity