As a Program Manager at Cro Metrics, you will take full ownership of executing successful web experimentation and personalization for a diverse group of clients. This role demands a high level of commitment, agility, and problem-solving skills to manage 5-7 clients simultaneously. You are not just a leader but a proactive driver of results, keeping both external and internal stakeholders informed and engaged. You will shepherd A/B/n tests from concept to launch, working closely with our software engineers and QA Analysts, and serve as the primary day-to-day contact for clients.
Additionally, you will collaborate with senior client marketing and product stakeholders to ensure alignment and drive strategic initiatives. Your focus will be on overall client operations, from tactical execution to program budgeting, ensuring that every detail is managed with precision and foresight.
- : Collaborate with strategy, engineering, QA, design, and analytics teams to move experiments through the full implementation lifecycle while balancing timelines, quality, and scope.
- : Write comprehensive A/B test requirements and create detailed mockups (annotated screenshots, simple designs) to guide successful test execution. Work closely with the creative team to define requirements for high fidelity designs.
- : Be the first point of contact for day-to-day client requests and problem-solving. Keep clients continuously informed about program health, status of tasks, deliverables, and other critical metrics.
- : Monitor and manage the budget and scope of programs, update utilization resourcing plans, report to internal teams, and set staffing plans across teams based on client roadmaps.
- : Efficiently handle a high volume of task switching, providing regular updates to clients on test status, program budgets, and project velocity.
- : Field and route client concerns to appropriate teams, disseminate action items, and ensure their timely completion.
- : Organize and lead client status meetings, including scheduling, agenda planning, and follow-ups on action items.
- : Consistently demonstrate strong problem-solving skills to address and take initiative to resolve challenges swiftly and effectively.
- : Quickly learn and adapt to our processes and client business understanding, applying new knowledge to enhance project outcomes.
- Direct experience writing requirements for software engineers / web development projects
- Project management and prioritization across cross-functional teams
- Ability to juggle multiple initiatives at once
- Strong verbal and written communication skills
- Proficiency in UX/UI principles
- Knowledge of engineering and development processes
- An ability to accurately communicate technical information
- A/B testing knowledge is a plus
- Professional services (agency) strongly preferred
- Web analytics experience is a plus
- 401(k) with 100% match up to first 4%
- Vision, dental, HRA, HSA, FSA and other support benefits
- Medical employee coverage at 90% or greater for most plans
- 4 weeks of PTO and increases to 5 weeks after 3 years + up to 5 days of paid bereavement
- Gender-neutral parental leave
- Work Perks - covers extras for healthcare, wellness and your pet
- Customized career plan in your first 90 days
- Laptop and gear of your choice
- Fully remote working environment
- Welcome packages and endless surprises
- Annual Company Retreat and periodic meetups
$50-$85k + benefits.
What We Do
Cro Metrics drives revenue growth through strategic, data-driven experimentation. We optimize your website, paid media and lifecycle campaigns for conversion, boosting key metrics such as revenue and engagement, while you learn more about your customers.
We help you develop your growth strategy.
We are an experienced team of strategists, growth experts, marketers, product managers, user-experience designers and engineers. We take the time to truly understand your customer’s needs and come up with the best strategy for testing.
We implement, analyze and rapidly iterate.
We can design, build, and run experiments end-to-end for you or can work alongside your existing teams. Through rigorous, high-velocity testing, we draw insights from the data to iterate rapidly and often.
We help you grow customers and revenue.
Our clients accelerate their growth by increasing conversions, earning greater profits and maximizing marketing spend while learning to build a culture of experimentation.
