Job Summary:
Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the San Jose, CA team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers.
At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!
Responsibilities of the Program Manager:
- Relationship Management:
- Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
- Works with site Lead PM to provide revenue forecasting by account.
- Customer Experience & Satisfaction:
- Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
- Provide verbal and written communication to customers to ensure expectations are met.
- Tactical Business Execution:
- Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
- Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
- Commercial/Contract Management:
- Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).
Benefits of the Job:
- Competitive medical, dental, and vision benefits
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
Qualifications of the Program Manager:
- Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
- At least 2 years of related experience in relevant manufacturing industry.
- Knowledge of manufacturing, Engineering and Technical Services.
- Strong written and verbal communication skills.
- Prior experience driving customer account development.
- Prior experience in managing customer revenue growth and commercial management/execution.
- Proficient computer skills: MS Office (Excel, Word, and PowerPoint).
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in business administration or a related field, or five years of relevant industry experience
- At least two years of related experience in the relevant manufacturing industry
- Knowledge of manufacturing, engineering, and technical services
- Strong written and verbal communication skills
- Experience driving customer account development
- Experience managing customer revenue growth and commercial execution
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
What We Do
At Emerald Technologies, we provide our customers with world-class service experiences built on strong partnerships, flexible manufacturing capabilities, and expert engineering services. Leveraging our extensive international footprint while maintaining the regional values of our regional facilities, we at Emerald take enormous pride in providing unique solutions to our customers' most challenging problems and opportunities. Emerald Technologies has recently become aware of unauthorized individuals falsely representing themselves as members of Emerald’s Human Resources department. These individuals are contacting potential employees via LinkedIn and other platforms. Please be advised that these communications are not authorized by Emerald. To ensure the legitimacy of any employment opportunity, please verify that the position you are applying for is available and is currently accepting applications by consulting and reviewing our official pages: • https://www.emeraldtechnologies.com/careers/ • https://www.linkedin.com/company/emerald-technologies-us Emerald Technologies expressly disclaims any responsibility for any alleged losses or damages of any kind resulting from interactions with unauthorized parties.
