Description:
As a Program Manager, you will be responsible for leading and overseeing the successful execution of multiple interdependent projects within a program. You will work closely with cross-functional teams, including project managers, stakeholders, and senior leadership, to ensure that all aspects of the program are delivered on time, within scope, and within budget.
You will play a key role in strategic planning, resource management, and risk mitigation, ensuring that the program aligns with organizational objectives and delivers tangible value.
Key Responsibilities:
Program Planning & Coordination:
Develop, maintain, and communicate the program roadmap, strategy, and goals.
Define program objectives, scope, and deliverables in collaboration with stakeholders.
Create detailed program plans, timelines, and resource allocation strategies.
Monitor and report on progress, performance, and milestones to senior leadership and stakeholders.
Cross-functional Collaboration:
Lead and coordinate multiple project teams to ensure alignment across all projects within the program.
Facilitate communication and collaboration between internal teams, vendors, and external partners.
Manage dependencies and resolve conflicts between projects to ensure program success.
Budget & Resource Management:
Develop and manage program budgets, ensuring cost-effective use of resources.
Allocate and track resources effectively to ensure timely and high-quality deliverables.
Work with finance and procurement teams to ensure alignment with financial goals.
Risk Management & Problem Solving:
Identify program risks and create mitigation strategies to address potential roadblocks.
Proactively address any issues or conflicts that arise, ensuring the program stays on track.
Ensure compliance with regulatory requirements and organizational standards.
Stakeholder Management:
Maintain strong relationships with key stakeholders and executive leadership.
Provide regular updates on program progress, risks, and outcomes.
Lead and facilitate stakeholder meetings to review program status and resolve issues.
Program Execution & Delivery:
Oversee the execution of projects to ensure they align with overall program goals.
Ensure timely delivery of milestones and project outcomes.
Ensure high-quality deliverables, maintaining a focus on efficiency and operational excellence.
Process Design:
Design and standardize organizational business review templates for ELT.
Build, own and manage SOPs, Sales Process Flowcharts in line with continuously changing organizational objectives.
Ensure consistent adoption, implementation and compliance of Sales Processes, Sales Programs and work with internal teams to ensure timely and accurate reporting of KPIs.
Continuous Improvement:
Conduct post-program reviews to identify areas for improvement and incorporate lessons learned into future programs.
Implement best practices and process improvements to enhance program delivery.
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What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
