Motorola Solutions
We help people be their best in the moments that matter.
North Carolina, USA
Hybrid

Program Manager (USMC First Responder)

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Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe USMC Consolidated Emergency Response System (CERS) program office, also known as PEO Digital PSS, is entrusted with the comprehensive management of critical communication systems for first responders supporting United States Marine Corps Commands worldwide. This entails the operation, support, upgrade, protection, and administration of these systems. The dedicated team at PEO Digital PSS ensures the seamless functioning of these essential communication systems, allowing for efficient and effective emergency response capabilities across the Marine Corps.
Job Description

The Program Manager holds a critical role in overseeing the comprehensive USMC CERS First Responder Program. This position encompasses a wide range of responsibilities, including but not limited to managing program personnel and support staff, collaborating with Motorola Sales team members, handling pre and post-sale opportunities and proposals, overseeing the program budget and costs, and providing leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel. The Program Manager also plays a vital role in ensuring adherence to DoD change management processes, overseeing Project Managers and global projects, managing system upgrades, coordinating with administrative personnel, and effectively communicating and coordinating with customers, partners, the USMC, other branches of the DoD, as well as, internal Motorola personnel and leadership. Serving as the primary point of contact for the USMC system and the supporting USMC PMO, this position requires a high level of professional experience in executive management, managing large enterprise IT systems, and working with substantial agencies or organizations. Key skills for success in this role include excellent planning capabilities, prioritization of tasks and responsibilities, adept delegation, exceptional interpersonal communication skills, and proficiency in various other areas. The Program Manager's contributions are instrumental in the successful implementation and management of the USMC CERS First Responder Program, ensuring efficient operations and effective collaboration across all stakeholders.

  • Program Manager position is responsible for the management, oversight and overall administration of the USMC CERS First Responder Program which supports the USMC Enterprise LMR system, E911 systems and MBR radios globally.

  • Oversee and ensure that all contract requirements are met, the systems are maintained at required operational levels and general operation of the entire business.

  • Responsibilities include personnel management, budgeting and budget administration, business operations, daily communications both internal within Motorola Solutions, Motorola partners, the USMC and other external customers.

  • Manage supply chain and logistics, strategic planning, customer service, contract management.

  • Oversee break-fix on the system, preventative maintenance, planning and overseeing all system upgrades and engineering tasks.

  • Development of policies, SOP's and other written reports, briefings and directives, attending all internal and external meetings and overall responsibility for every aspect of program management, contract management, and meeting all internal and external goals and milestones.

  • Deliver executive experience with written communications, reports, briefings, creating and maintaining appropriate documentation, problem identification, analysis and resolutions, excellent multi tasking skills, business operations planning and administration

  • Responsible for leading and ensuring system lifecycle planning, to include hardware, software, and operational data maintenance.

  • Oversee, lead and direct all logistical planning, change administration and management, preventative maintenance of hardware and software, meeting and maintaining DoD Cybersecurity compliance including Information Assurance Vulnerability Alert (IAVA) compliance and patch management, vulnerability scanning and benchmark testing for the USMC systems when required.

  • Administer, direct and responsible for system currency, integration of information security for continuous monitoring, system testing, system implementation, updates and support, response and resolution of service calls to provide end to end life cycle sustainment support, management of software licenses and software currency, central monitoring for real-time health and status of the system, equipment repair, asset and configuration management, password management, contract management, auditing and quality assurance, customer relationships, planning and implementation of worldwide System Upgrades, successful development, submission and approval of all CDRL’s and DED’s, approval of Installation Design Plans or similar documentation, approval of system and personnel schedules, actions, requests, hiring and developing, approving and managing employee performance expectations.

  • Responsible for the successful management of all Motorola projects worldwide that connect to the USMC systems including systems integration projects, service projects and others. Projects include system expansions and upgrades. Upgrades to Dispatch Centers, addition of new sites and other major worldwide projects.

  • Responsible for approval of all schedules, budgets, invoicing, documents, personnel, directing all work, tasks, contract compliance, ATP’s, SOVT’s, equipment ordering and manufacturing, overseeing project managers and successful management and conclusion of all projects. Responsible for converting all projects to full time sustainment support under this program after project completion.

  • Ensure that the program strategic plan and goals support and adhere to Motorola strategic goals and objectives, ensure these are clearly communicated to all team members and the program supports these goals and objectives to achieve organizational success.

  • Work and coordinate daily with Sales to coordinate tasks, responses and strategic direction for the program, as well as, identifying sales opportunities.

  • Participate in proposals for the USMC, ensuring consistent customer pricing, identifying risks, ensuring all contract requirements are met within the proposal, including approvals, documentation, CDRLs, Information Assurance requirements, engineering design, schedules, resources, and ultimately approving the proposal before it goes to the customer.

  • Participating in any Engineering Change Board Processes, including submitting all change requests, other required documentation and artifacts, following established procedures, developing and submitting schedules, topography and providing detailed information on system changes.

  • Responsible for daily, weekly and monthly administrative tasks, reviews and approvals. Identifying the criticality of open issues and tasks and directing managers and resources to efficiently and effectively resolve daily issues and problems.

  • Ensure contractual compliance through auditing, setting KPI’s, regular requirements reviews

  • Attend and manage all daily and weekly customer related calls as well as the review and approval of all meeting notes before upload to Remedy.

Working Location/Travel:

  • The working location is remote but must be within the U.S. and all applicants must be able to travel 25% of the time when and as required.

Preferred Qualified Skills:

  • Executive Leadership and Management - experience tied to demonstrable successes in previous roles and successful outcomes.

  • Customer Service and Contracting - writing, interpreting, understanding and administering contracts and ensuring that all contract requirements are met.

  • Human Resources - experience including hiring, developing essential job functions, personnel management and administration, setting employee performance goals, administering employee evaluation systems, working knowledge of legal requirements regarding hiring and personnel management.

  • Supply Chain Management and Administration - logistics planning, execution and sustainment, executive management, leadership and strategy.

  • Budget Administration - including budget formulation and development, budget administration of a large budget, managing costs to achieve profitability goals, budget execution and management over a large organization and geographic area. Similar experience may be substituted.

  • Superior Interpersonal Communications - both internally and externally involving customers and other stakeholders. The ability to link communications and customer service to demonstrable successes and outcomes. 

  • Customer relations, strategic planning, policy development and execution

  • Project Management Experience - 5 years minimum (PMP preferred), managing a variety of projects ranging in complexity and difficulty.

  • Demonstrable experience linked to successes involving building and working with teams to successfully accomplish a mission at or above expected goals or outcomes, ensuring that all deliverables and due dates are met both externally and internally, excellent delegation skills and the ability to appropriately prioritize work for this position and others.

  • Excellent written communication skills and the ability to write reports and briefings, customer deliverables and other deliverables at a professional level with a minimum of errors. The ability to review the written work of others and identify and recognize grammatical errors, errors in formatting, sentence structure and other requirements for reports and deliverables.

  • Competency and the ability to use internal Motorola Solutions systems, technology, Google Suites and applications, Microsoft and other general business applications.

  • Any other skills and abilities required to achieve success in this role or as identified by the Regional Service Manager for the DoD.

Additional Requirements:

  • All applicants must be a U.S. Citizen and be able to pass a DoD and corporate background check, as well as, being able to satisfy requirements for a DoD clearance.

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

#LI-CC1


Basic Requirements

  • 6+ years of Project Management experience or Military experience
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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