The Role
The Program Manager will support AI customer support product planning, documentation, and communication for Microsoft while ensuring team alignment.
Summary Generated by Built In
1. General
- Job Title: Program Manager
- Type: Contract
- Level: Mid-Level
- Location: Fully remote with the option to work onsite at building 8 if desired
- Workplace: Fully remote, with flexibility to work in PST time zone
- Duration: 3 months
2. About the job
- How would you contribute to the development of AI customer support products for Microsoft?
- Do you have experience in program documentation and communication to drive clarity and alignment across teams?
- How comfortable are you working in a fully remote setting with a flexible schedule?
- Are you familiar with Microsoft collaboration and communication tools such as Teams, Excel, PowerPoint, Word, Visio, and Azure DevOps?
- Are you excited about the opportunity to work at Microsoft and in the customer support space? Do such questions intrigue you?
3. Summary of the opportunity
- Client Overview: We are hiring for a program manager role at Microsoft in the Intelligent Connections team within the Support Experience Group. The team builds systems that enable customer communications for Microsoft Azure.
- Role Summary: As a Program Manager, you will be responsible for assisting a team member with product planning documentation and program communication to drive clarity and alignment across partner teams. Your role will contribute to cross-organizational alignment and the development of AI customer support products for Microsoft.
4. What are the key responsibilities?
- Gather, document, and communicate product concepts and status
- Develop program artifacts to drive cross-organizational alignment
- Assist with product planning documentation including timelines, use cases, taxonomy, workflows, high-level architecture, and call flows
- Support program communication and evangelism through status updates, newsletters, and meetings
- Utilize Microsoft collaboration and communication tools, including Teams, Excel, PowerPoint, Word, Visio, and Azure DevOps
5. What experience are we looking for to drive success?
- MUST-Have Skills and Qualifications:
- 5+ years of program management experience in software development
- 5+ years of written and verbal communication for technical and non-technical audiences
- 3+ years of experience in contact center technologies and/or related systems (telephony, chat, case, CRM)
- Project management certification (e.g., Agile Certified Practitioner, Certified ScrumMaster, PMI, PMP, Associate in Project Management, MPM, or equivalent)
- Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
- Preferred Skills and Qualifications:
- 3+ years of experience with call center technologies and related communication systems
- 3+ years of experience in analyzing complex problems and data sets and translating them into clear and concise communications
- Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Visio, SharePoint, Teams
6. So calling all top performers
- Exciting Opportunity: This role presents an exciting opportunity to work in the customer support space, AI, and routing communications while contributing to impactful projects at Microsoft.
- Competitive Compensation: Competitive hourly rate offered.
- Application Process: To apply for this role, please email your resume, highlighting your relevant experience and qualifications, to [Email Address]. Please ensure that your application provides accurate information.
- About this posting: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment.
- Equal Employment Opportunity: We are committed to diversity and inclusion, have a non-discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.
In conclusion, don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today! Please feel free to drop in your resume at [email protected]
Skills Required
- 5+ years of program management experience in software development
- 5+ years of written and verbal communication for technical and non-technical audiences
- 3+ years of experience in contact center technologies and/or related systems
- Project management certification (e.g., Agile Certified Practitioner, Certified ScrumMaster, PMI, PMP, Associate in Project Management, MPM, or equivalent
- Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
- 3+ years of experience with call center technologies and related communication systems
- 3+ years of experience in analyzing complex problems and data sets and translating them into clear and concise communications
- Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Visio, SharePoint, Teams
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The Company
What We Do
IFG is a global professional services firm providing customized human capital solutions, specializing in staffing, recruiting, and consulting services. They focus on finance, accounting, technology, and executive search roles, serving various industries.
