International Financial Group

Program Manager Tech

Reposted 6 Days Ago

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Redmond, WA, USA

In-Office

Mid level

Agency • Professional Services • Consulting • Financial Services

The Role

The Service Management Specialist will enhance service management practices, automate metrics, manage service contracts, and collaborate across teams for improved metrics and documentation.

Summary Generated by Built In

1. General Information

- Job Title: Service Management Specialist

- Type: Contract

- Level: Mid-Level

- Location: Remote (must be able to accommodate meetings in PST)

- Workplace: Remote

- Duration: ASAP to June 30th, 2024, with a chance for extension

2. About the Job

- How would you contribute to the improvement of service management practices within our organization?

- How comfortable are you with working remotely and accommodating meetings in various time zones?

- Are you experienced in automating metrics and improving service management practices?

- Do you have expertise in creating decks for monthly business reviews?

- How do you plan to network and collaborate with various stakeholders, including service owners and leadership teams? Do such questions intrigue you?

3. Summary of the Opportunity

- Client Overview: We are hiring for a leading technology organization focused on service management and reporting governance.

- Role Summary: As a Service Management Specialist, your primary objective will be to drive ongoing service management programs, define service metrics, automate metrics, and improve service management practices.

4. Key Responsibilities

- Facilitate monthly service MBRs and assist service owners in reporting metrics and service health

- Collaborate with various teams to create documentation, maintain project timelines, and deep dive into service metrics

- Work with other teams to automate dashboards, improve metrics, and enhance service maturity

- Create decks for the Monthly Business Review (MBR)

- Ensure service contracts, objectives, and metrics align with business needs and objectives

5. Skills and Qualifications

- MUST-Have Skills and Qualifications:

- Minimum 7+ years of experience in service management

- Strong knowledge and experience with SLAs and KPIs

- ITIL certification, preferably ITIL 3 or 4

- Basic understanding of OKR

- Preferred Skills and Qualifications:

- Experience in cross-team collaboration

- Large-scale project management skills

- Ownership of service lifecycle

6. Exciting Opportunity

- This role presents an exciting opportunity to make a significant impact and contribute to the improvement of service management practices within a leading technology organization.

- Competitive Compensation: Competitive hourly rate offered.

- Application Process: To apply for this role, please send your resume highlighting your relevant experience and qualifications to **[email protected]**. Please ensure that your application provides accurate information.

- About This Posting: This job description provides a general overview of the responsibilities and qualifications for the position. The actual duties, responsibilities, and qualifications may vary based on assignment.

- Equal Employment Opportunity: We are committed to diversity and inclusion, have a non-discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.

Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today!