As a Program Manager in the Supported Community Living (SCL) program, you will serve a dual role in the leadership team. The first role is agency-wide case management for the individuals we serve in your assigned locations. The secondary role is that of providing continuous support, direction, mentoring and training to Site Supervisors. Working with Site Supervisors to plan and implement the most appropriate services for the individuals we serve is a key component of this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Case Management Role
- Serve as the point of contact for all other service providers.
- Collaborate with the Individuals we serve, Case Managers, MCOs, Guardians, natural supports, and other service providers.
- Oversee and implement the individual’s plan of care.
- Develop the agency Individual Service Plan (ISP) that supports the goals and desires of the individuals we serve.
- Conduct annual and quarterly reviews to re-evaluate the supports provided while advocating for adjustments needed to the Person-Centered Service Plan (PCSP).
- Collaborate with the individual and their care team to review and evaluate any current rights restrictions in place or in need of implementation.
- Conduct individual file audits to ensure all information needed is included in the individual’s file.
- Work with other Program Managers and the Director to evaluate program success, identify barriers to success and promote solutions to improve the services we provide to the individuals we serve.
Leadership Role
- Oversee operations for all assigned sites.
- Serve as a coach and mentor to Site Supervisors through training, individual consultation and modeling desired outcomes.
- Provide constructive feedback through regular meetings and staff evaluations.
- Work with Site Supervisors to address any house concerns, scheduling concerns or other barriers to their success or the success of the individuals we serve.
- Collaborate with Site Supervisors to plan and coordinate services for the individuals we serve.
- Oversee the Site Supervisor as they set appointments and arrange transportation for the individuals we serve.
- Actively participate in selection of new personnel and transfers.
BENEFITS
Caring Hands & More offers a comprehensive benefit package to all full-time employees.
- Medical, Dental & Vision Insurance
- Health & Disability Coverage
- Individual Retire Account with company match
- Generous Paid Holiday schedule
- Paid Leave Time
Qualifications
To qualify, you need to be at least 21 years of age and meet one of the following conditions: Possess a bachelor’s degree in social services or related field of study and 1 year of related experience or an associate’s degree and a minimum of 3 years of directly related experience or a High School Diploma/GED and 5 years of directly related experience. Previous supervisory experience is required.
- A passion to support others while respecting individual differences
- Strong problem-solving abilities
- Effective verbal, written, and interpersonal skills
- Demonstrated ability to maintain professionalism and confidentiality with clients, staff members, agency leadership, and outside stakeholders
- Intermediate to advanced computer skills
Skills Required
- At least 21 years of age
- Bachelor’s degree in social services or a related field and 1 year of related experience
- Associate’s degree and at least 3 years of directly related experience
- High school diploma or GED and 5 years of directly related experience
- Previous supervisory experience
- Passion for supporting others while respecting individual differences
- Strong problem-solving abilities
- Effective verbal, written, and interpersonal communication skills
- Ability to maintain professionalism and confidentiality
- Intermediate to advanced computer skills
What We Do
Caring Hands & More LLC is an Iowa City–based care provider delivering holistic, non-medical services including home/companionship care, supported living, adult day programs, and hospice support at the Hospice Home of Johnson County. The organization focuses on personalized care plans, daily living and skill development, medication reminders, transportation, and compassionate end-of-life support to improve clients' quality of life across age groups.
