Program Manager - Program Management (Portfolio/PMO)

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. 

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. 

Turner & Townsend are seeking an experienced Program Management Office (PMO) Program Manager within our Program and Portfolio Management service line. The role will be focused within our Real Estate sector – the ideal candidate will have experience across multi sectors and have transferrable skills.

Core Responsibilities:

• Responsible for the development of the defined programs strategic business case - covering all projects or programs within execution and delivery scope.
• Responsible for the definition and the fulfillment of benefits, objectives, and the realization of success criteria - aligned to the approved strategic business case.
• Responsible for gathering and recording of the execution and delivery scope requirements - documented in an overall program charter or execution plan.
• Responsible for defining the program RACI inclusive of function and organizational roles and responsibilities.
• Responsible for documenting lean, established methods, processes and procedures are used for managing projects and programs throughout a life cycle. 
• Responsible to produce and maintain the overall program framework / playbook – the document is inclusive of the program execution plan and delivery methodology.
• Responsible for maintaining tools and templates aligned to the agreed program execution plan and delivery methodology.
• Responsible for implementing an information management system integrated with execution processes and procedures developed to provide a 'single source of truth'.
• Responsible for the analysis, prioritization, and control of projects and programs in line with the strategic objectives and team and organizations capacity to deliver.
• Responsible for the management of resource planning and resource forecasting aligned to the strategic business case or capital investment plan.
• Responsible for identifying strategic portfolio and program stakeholders, maintaining communication, influencing stakeholder involvement, and obtaining input as required.
• Responsible for managing the program and portfolio master schedule that is driven by data at a project or program level. 
• Responsible for the assessment of impact or potential impact of connected projects, identifying methods for resolving issues in relation to interfaces across the program.
• Responsible for analyzing program risk and opportunities trend and their respective cost and schedule impact. 
• Responsible for defining an overall approach to continuous improvements incorporating strategic objectives and alignment with defined benefits and targets.
• Responsible for oversight of capital project delivery, ensuring projects are delivered according to process, within governance framework, and in line with schedule and budget expectations.

• Bachelor's degree in construction management, engineering, project management, or a related technical field.
• Candidate should have a minimum of 3 years of experience in the construction industry. 
• Proven record of successfully implementing processes and procedures on construction projects or programs. 
• Experience with managing a program of connected projects successfully with a collective value of $10M to $100M.
• Competent user of data management software and systems for data management, analytics, and quality assurance
• Self-motivated and dependable. Must have the ability to prioritize workload and be organizationally astute.
• Demonstrate experience communicating and managing with multiple internal and external stakeholders such as design teams, client corporate real estate teams and contractors.
• Demonstrate the ability to successfully complete and present program reports to Clients and articulate progress, change, key risks, issues and critical factors in a concise manner.
• An articulate leader with business insight to balance commercial objectives against program compliance requirements.
• Ability to lead a team to setup, mobilize and deliver a capital investment plan, program, or pipeline of connected projects.

*On site requirements might change based on client needs*

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. 

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.