Do you have a passion for developing and executing strategic vision? Are you an expert collaborator that thrives on your ability to get the job done? If so, join our dynamic team—this role is for you.
As a Program Manager in the Product & Transformation team, you will own the day-to-day activities related to project management, analysis, executive storytelling, and delivery of transformation initiatives for the Client Onboarding and Service (COS) organization. This highly visible role requires direct partnership with project stakeholders and senior leadership, including translating complex topics into clear PowerPoint narratives, operating effectively in the gray, and driving alignment across matrixed teams. You will be proactive, detail and results-oriented, and bring strong judgment, leadership presence, and communication skills to accelerate outcomes across the organization.
Job Responsibilities
- Own day-to-day analysis, project management, and delivery of COS strategic transformation initiatives across business, product, technology, and operations partners
- Convert strategic priorities into high-impact programs, including problem scoping, opportunity identification, solution design, delivery planning, and measurable business outcomes
- Develop executive-ready PowerPoint materials with clear storylines, meaningful content, and impactful visuals to communicate strategic vision, delivery milestones, risks, tradeoffs, and change management priorities
- Lead strategic discussions, pressure-test ideas, and bring creativity in both thought and paper; this is not an execution-only role
- Engage product and technology development teams for all domains using agile methodology for client journeys and persona planning
- Drive change, consensus and alignment on the target state vision and roadmap, including preparing impact assessments, change management plans and communications
- Operate effectively in 'in the grey’ or evolving environments by bringing structure, sound judgment, and practical recommendations to issues without clear precedent
- Apply understanding of innovation in financial services and emerging technologies (e.g. machine learning, Blockchain, robotics process automation) to reimagine the future of the Commercial and Investment Bank
- Develop strong trusted advisor relationships with key client stakeholders
Required Qualifications, capabilities and skills
- Educated with a Bachelor of Science or Arts degree and seasoned, typically demonstrated by 7+ years of relatable business experience (transformation, program management, strategy, consulting, or operations)
- Comfortable in a fast-paced, dynamic, matrixed environment, with the ability to operate “in the grey”
- Able to clearly communicate and influence, leading leaders to a common goal
- Outstanding in relationship management, interpersonal skills, and communication, with the tenacity to resolve issues and conflicts
- Advanced in PowerPoint, with demonstrated ability to create executive-ready materials, build compelling storylines, simplify complex topics, and translate analysis into persuasive narratives
- Proficient in data analysis, including interpreting information, identifying insights, and using facts to support program execution and leadership decision-making
- Successful with a track record of setting and achieving challenging goals, demonstrating entrepreneurial leadership
- Proven in leading and managing complex programs or projects, delivering results across multiple business units, functions, or stakeholder groups
- Effective at interacting with colleagues at all levels and achieving goals without direct control over resources
Preferred Qualifications, capabilities and skills
- MBA-qualified with a relevant advanced degree
- PMP-certified (or holding other project management certifications)
- Passionate about learning new operating models, technologies, and industry trends
- Experienced in integrating artificial intelligence or automation solutions to enhance project outcomes, improve decision-making, or streamline workflows
- Seasoned with previous client consulting experience
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Bachelor's degree and 7+ years of relevant experience (transformation, program management, strategy, consulting, or operations)
- Advanced PowerPoint skills and ability to create executive-ready materials and persuasive storylines
- Proficiency in data analysis: interpret information, identify insights, and support decisions
- Proven experience leading and managing complex programs or projects across multiple functions
- Strong communication, stakeholder management, and ability to influence senior leaders
- Ability to operate in ambiguous, fast-paced, matrixed environments and provide practical recommendations
- Track record of achieving challenging goals and entrepreneurial leadership
- Experience engaging product and technology teams and familiarity with agile methodologies
- Willingness to travel (~20%) to visit clients and internal partners
- MBA or advanced degree
- PMP or other project management certification
- Experience integrating AI or automation solutions (RPA, ML)
- Prior client consulting experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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