The Role
The operations manager will oversee daily operations, optimize processes, improve KPIs, and present performance reviews to leadership. Responsibilities include project management, enhancing collaboration, and ensuring efficiency across workstreams.
Summary Generated by Built In
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability and delivering best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.
About the role
- We are looking for an operations manager to manage daily operations of a functional workstream. The operations manager’s responsibilities include launching and optimizing processes, identifying opportunities , documenting processes , improving KPIs , making sure targets are being met and presenting to leadership on business reviews.
What you'll do
- Overlook the day-to-day operations performance ensuring they are carried on in an appropriate, cost-effective way.
- Come up with initiatives and opportunities to improve processes , increase team effectiveness and productivity and reach business objectives.
- Project management and ensure end to end implementation of new processes and procedures.
- Identify ways and initiatives to improve cross functional collaboration, customer experiences and business excellence
- Create of policies and procedure documentations.
- Monitor, track and report on operational performance.
- Own weekly , bi-weekly or monthly reports and business reviews Presenting to the leadership team on business reviews.
- Handle escalations and heated situations in a timely and efficient manner.
- Work closely and effectively with workstream heads to achieve targets and business objectives.
- Collaborate with workstream heads to accomplish projects and new initiatives
- Closely monitor of different workstream KPIs and owning the business review with each workstream.
- Develop, implement, and monitor actionable roadmaps for improving workflows and processes, and establish and organize KPIs in line with internal and external stakes
- Improve, execute, and effectively communicate significant strategies of analysis that identify meaningful trends and opportunities across our end-to-end operations
- Provide support to ops with challenges requiring deep dives along with gap analysis, recommendations and processes required.
- Assist in defining the short term and long term strategy of the workstreams
- Ensure quality and efficiency are being maintained across workstreams.
- Lead, motivate, and develop high-performing teams ensuring a customer centric culture.
- Manage the enforcement of policies, create and distribute reports to leadership/stakeholders providing them with cadenced reports around business performance; crisis management , escalations and business insights.
Who you are
- Bachelor's degree in relevant field. (Masters is a plus)
- 5+ years of experience as an operations manager or in a similar role.
- Ability to analyze and improve operational processes.
- Ability to come up with new processes and solutions.
- In depth problem solving skills and time management skills.
- Strong people management and organizational skills.
- Excellent communication skills, both written and verbal.
- Data driven problem-solving.
- Project management experience.
- People management skills
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The Company
What We Do
Sylndr is automotive focused e-commerce marketplace bringing innovation to the used-cars market, where customers can reliably and transparently sell and buy used cars. The company is aiming to build trust in the used-car market by becoming the go-to place for customers seeking to sell and buy their cars, through an extensive range of high-quality used vehicles accessible across a diverse set of financing solutions.
