Thrive Market

Program Manager – Operations Integration

Posted 4 Days Ago

2 Locations

In-Office or Remote

90K-110K Annually

Mid level

Consumer Web • eCommerce • Food • Healthtech • Natural Language Processing • Social Impact

Healthy Living Made Easy

The Role

The Program Manager will lead projects in fulfillment cost optimization and new center launches, coordinating across teams and managing external partners for successful execution and operational continuity.

Summary Generated by Built In

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

Lead fulfillment cost and quality optimization initiatives starting with large-scale retrofit programs and the launch of new fulfillment centers. This role is accountable for planning, coordination, and execution across the full lifecycle of projects from design and contracting through go-live and stabilization. The Program Manager will ensure retrofit work is phased to protect operations, manage external partners, and align internal stakeholders across operations, tech, product, finance, and facilities. Over time, this role will flex into broader network optimization and productivity initiatives as launch work matures.

RESPONSIBILITIES

Support definition of project scope, risks, dependencies, and stage gates prior to committing resources
Manage integrated project plans, timelines, budgets, and milestones across multiple workstreams
Coordinate retrofit phasing and cutovers to maintain safety, service levels, and operational continuity
Support fulfillment center launches, including permitting, construction coordination, equipment installation, IT/WMS cutover, operational readiness, and launch hypercare
Assist with RFPs, SOWs, change orders, and ongoing vendor performance tracking
Partner closely with Operations, CI, Tech, Product, Finance, Legal, Facilities, Safety, Supply Chain, and HR to drive execution
Build and maintain capacity views, readiness trackers, KPIs, and basic ROI inputs to inform decision-making
Track risks, escalate issues, and support corrective actions to keep projects on plan
Document lessons learned and contribute to standard playbooks and launch templates

QUALIFICIATIONS

Bachelor’s degree in Engineering, Supply Chain, Business, or equivalent practical experience
3+ years of project or program management experience in fulfillment, logistics, manufacturing, or fast-paced startup environments
Experience supporting retrofit and/or greenfield launches with multiple vendors and partners
Strong organizational and execution skills across concurrent projects and timelines
Familiarity with approval workflows, capital tracking, and basic ROI analysis
Proficiency in Excel or Google Sheets, including trackers, dashboards, and light modeling
Clear communicator with the ability to collaborate across technical and non-technical teams
Working knowledge of WMS, material handling equipment, automation, permitting, or regulatory requirements
Lean or Six Sigma exposure is a plus

BELONG TO A BETTER COMPANY

Comprehensive health benefits (medical, dental, vision, life and disability)
Competitive salary (DOE) + equity
401k Employer Match
9 Observed Holidays
Flexible Paid Time Off
Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
Ability to work in our beautiful office in Playa Vista
Free Thrive Market membership with exclusive employee discount
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

JOB INFORMATION

Compensation Description - The base salary range for this position is $90,000-$110,000/Per Year.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!
This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter.

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.

Top Skills

Excel

Google Sheets

Wms

What the Team is Saying

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The Company

HQ: Los Angeles, CA

1,000 Employees

Year Founded: 2014

What We Do

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. We're an online grocery store that delivers the highest-quality organic and sustainable products at member-exclusive low prices. What's more, every paid annual membership sponsors a free one-year membership for a family in financial need. Every day, we leverage innovative technology and member-first thinking to help our more than 1.5 million members find healthy products, support brands making an impact, and build a better food future in the process. In 2020, we became a Certified B Corporation, making us the largest grocer in the U.S. to earn this coveted qualification.

Why Work With Us

Thrive Market was born out of a mission to deliver better products, better brands, and a healthier lifestyle to families throughout the United States. Our team is energetic, talented, and collaborative working together to reach our goal of providing our members with a best-in-class marketplace.