Program Manager - Notional

*Position dependent upon successful contract award.

Location 

TBD 

Clearance Level 

T2 – Moderate Risk Public Trust (MRPT)  

Primary Function 

The Program Manager is responsible for the overall leadership, administration, and operational integrity of a detention facility. This role ensures compliance with federal standards, contractual obligations, and ethical practices in the care, custody, and control of detainees. The Program Manager/ Facility Director fosters a culture of safety, accountability, and respect while managing multidisciplinary teams and coordinating with government stakeholders. 

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company’s stated vision, mission and values. 

Duties and Responsibilities 

• Direct all daily operations including security, housing, medical, food services, and transportation. 

• Ensure compliance with Performance-Based National Detention Standards (PBNDS) and National Detention Standards (NDS) 2025.

• Supervise department heads and oversee staffing, training, and performance evaluations. 

• Promote a professional, ethical, and inclusive workplace culture. 

• Lead emergency response planning and drills. 

• Ensure humane treatment and access to legal, medical, and recreational services. 

• Respond to grievances and coordinate with officers on detainee concerns. 

• Monitor population trends and ensure appropriate housing assignments. 

• Prepare and submit operational reports to government stakeholders and corporate leadership. 

• Investigate incidents and implement corrective actions. 

• Serve as primary liaison with government officials, legal representatives, and community partners. 

• Represent the facility in public forums and media inquiries as needed. 

• Oversee adherence to contractual KPIs and budgetary controls. 

Job Requirements 

• Hold an accredited bachelor’s degree in appropriate discipline, or significant military or corrections experience of a minimum of 15 years. 

• The degree requirement may be satisfied by completion of a career development program that includes work related experience, training, or college credits at a level of achievement equivalent to the bachelor’s degree. 

• Have at least five years of related administrative experience, and have knowledge of program objectives, policies, procedures, and requirements for managing a secure detention/correctional facility. 

• The official holding this position, even in an acting capacity, shall meet ACA requirements. 

• Strong knowledge of detention protocols and federal regulations. 

• Must be proficient in English; able to receive and understand detailed information through oral and written communication.

• Must be proficient with computers, common office equipment, and MS Office suite.

• Must be able to multi-task, be detail-oriented, be organized, and have excellent verbal and communication skills.

• Ability to obtain and maintain necessary clearances and credentials required for access to detention facilities.

• Ability to obtain and maintain favorable background investigations.

• Meet the requirements of the contract for all immunizations.

• Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years.

• Must be at least 21 years of age.

• Must complete all required training.

• Ability to adapt to sudden changes and flexibility in work requirements to include potential shift changes based on operational needs and/or command priorities.

• Must be available and accessible by mobile phone 24 hours per day, 7 days per week, 365 days per year. 

Preferred Qualifications 

• Bilingual (English/Spanish or other relevant languages) preferred

• Certified Correctional Executive (CCE)

• FEMA ICS/NIMS training

• CPR/First Aid certification

• ACA or NCCHC accreditation experience

• Detention center experience

• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months. 

• Ability to travel

Physical Requirements and Work Conditions 

• Work is performed in a secure detention facility.

• May require evening, weekend, or on-call hours.

• Exposure to emotionally challenging situations.

• Requires physical presence and mobility throughout the facility. 

• Participate in drills and emergency responses as assigned.

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