Retail Account Manager
Location: Atlanta, GA and Surrounding Areas
Salary: $75,000- $95,000/annually, based on experience
Travel: Remote Based, with occasional travel based on client needs.
Overview
Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs.
Key Responsibilities:
Client & Account Leadership
- Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results
- Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams
- Take ownership of account performance, identifying opportunities to improve execution and expand program
- Retail Execution & Operational Coordination
- Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments
- Support program launches, resets, promotional initiatives, and continuity service cycles
- Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance
Reporting, Analysis & Insights
- Monitor execution quality, compliance, and performance through reporting and field insights
- Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities
- Deliver clear, executive-ready updates and insights to clients
- Recommend actionable strategies to improve program performance and drive results
Cross-Functional Collaboration
- Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies
- Coordinate with internal teams including reporting, training, and print/fixture support
- Support communication and alignment across all stakeholders
Program Performance & Growth
- Track program performance against KPIs, timelines, and deliverables
- Identify opportunities to streamline execution and improve processes
- Proactively recommend program enhancements, expansions, and value-added initiatives
Minimum Requirements
- 5+ years of experience in retail, account management, merchandising, or field operations
- Experience in home improvement, hardware, building materials, or big-box retail environments strongly preferred
- Proven ability to manage client relationships and drive program performance
- Strong analytical skills with experience using data to identify insights and opportunities
- High proficiency in Excel
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and problem-solving skills with a proactive mindset
What We Offer
- Competitive salary with performance-based annual bonus
- Remote-friendly with travel as needed
- Comprehensive benefits: medical, dental, and vision
- Paid time off
- 401(k) with company match
- A growth-focused culture within a high-impact, nationally recognized retail services organization
Join Our Team! If you are a collaborative, insights-driven leader with a passion for client success, retail execution, and you're ready to make a meaningful impact at scale- we’d love to speak with you! Apply today to be part of Signature Retail Services’ continued growth.
Skills Required
- 5+ years of experience in retail, account management, merchandising, or field operations
- Experience in home improvement, hardware, building materials, or big-box retail environments
- Proven ability to manage client relationships and drive program performance
- Strong analytical skills with experience using data to identify insights and opportunities
- High proficiency in Excel
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and problem-solving skills with a proactive mindset
What We Do
Signature Retail Services is a premier, national merchandising and fixture installation organization focusing on the hardware, homecenter, and mass merchant industries. Operating across all 50 states, they provide expert in-store merchandising and construction services, including graphics installations, new store setup, store resets, remodels, and fixture installations for top brands in the home improvement industry.
