Job Summary
The Program Manager of Training (Knowledge Manager) leads/supports the planning, design, governance, and delivery of training and knowledge programs across the IQVIA Digital organization. This role ensures knowledge and learning assets are strategically structured, instructionally sound, and designed using adult learning principles and modern learning design tools.
The role combines program management, knowledge management, and learning design to deliver scalable, high‑quality enablement that supports business goals, product adoption, and employee performance.
Key Responsibilities
Own end‑to‑end training and knowledge programs, including intake, prioritization, development, rollout, and continuous improvement.
Establish and maintain structured knowledge and learning architecture (learning paths, taxonomies, versioning, and governance).
Apply adult learning principles and instructional design best practices to ensure training is relevant, engaging, and job‑ready.
Oversee the design and development of learning assets using modern learning tools (e.g., Articulate 360, Rise 360, Storyline).
Partner with SMEs and stakeholders to translate complex information into clear, learner‑centric experiences.
Manage multiple concurrent initiatives, timelines, dependencies, risks, and stakeholder communications.
Define and enforce standards for content quality, accuracy, compliance, accessibility, and brand alignment.
Partner with LMS and knowledge platform owners to support effective delivery and learner experience.
Track and report on training effectiveness, adoption, and impact; use data and feedback to optimize programs.
Required Qualifications
Bachelor’s degree in Instructional Design, Education, Learning Sciences, Business, Communications, or related field (or equivalent experience).
5+ years of experience in training program management, knowledge management, or learning operations.
Strong working knowledge of adult learning principles and instructional design methodologies.
Hands-on experience with modern learning design tools, with Articulate 360 (Rise 360 and Storyline 360) a plus.
Proven experience managing complex programs with multiple stakeholders and deliverables.
Preferred Qualifications
Experience in product‑driven, technology, or enterprise environments.
Familiarity with Learning Management Systems (LMS) and knowledge platforms.
Sales training or sales enablement experience is a plus, including experience supporting onboarding, product training, or go‑to‑market readiness.
Program or project management certification (e.g., PMP, Agile) a plus.
Key Skills
Knowledge management and content governance
Learning experience and instructional design
Program and project management
Stakeholder collaboration and communication
Data‑driven decision making
Strong organization and attention to detail
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $87,000.00 - $217,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
